Global Brand Experience Project Lead

By joining our team, you will enjoy multiple benefits, such as:

• We care for your well-being, so you will have health insurance, life insurance, dental insurance, annual health care, and access to Wellhub.
• We promote flexibility with a hybrid and collaborative model; the selected candidate must be ready to work 60% on-site.
• We aim to boost your growth with access to self-development programs.
• We aim to make your workdays more accessible, so you will have transportation allowance and meal voucher/food voucher.
• Getnet is part of Santander Group, one of the world's leading financial groups, with a presence in more than 22 countries.

Getnet is the leading fintech provider of payment solutions in Latin America and Iberia. We offer robust, omnichannel solutions that cater to the unique needs of our customers, integrating seamlessly with existing ecosystems while delivering powerful proprietary capabilities.

Our comprehensive suite of services includes payment gateway, in-store and e-commerce acquiring, processing, fraud prevention, financial services and value-added solutions tailored to industries such as retail, food & beverage, health & beauty, hospitality and travel.

In 2025, Getnet processed over €238 billion across 10.5 billion transactions, serving 1.2 million clients. The company ranks as the largest acquirer in Latin America by number of transactions, and among the top 10 globally. Getnet operates across Brazil (as an e-commerce leader), Mexico, Chile, Argentina, Uruguay, Colombia, Spain, and Portugal.

Getnet is built to serve merchants, ISVs, PayFacs, orchestrators, platforms and the next generation of commerce enablers, connecting technologies and markets through a unified, omnichannel payment experience that boosts performance and drives growth.

As a Global Brand & Experience Project Lead, these will be some of the key activities in your day-to-day role:

• Define the concept, purpose and customer journey for a distinctive physical Getnet brand and product experience, establishing principles that can scale across markets.
• Translate Getnet's brand, products, technology and value proposition into simple, compelling physical experiences, product demonstrations and storytelling.
• Shape the requirements for architecture, interior design, furniture, technology, signage and customer flows, ensuring brand, functionality and user experience work together coherently.
• Lead the project end to end, owning the roadmap, budget, milestones and delivery plan from initial concept through physical implementation and launch.
• Coordinate stakeholders across Marketing, Product, Technology, Commercial, Operations and Procurement, while managing agencies, designers, production partners and other suppliers.
• Drive the initial international roll-out across Madrid, Brazil and Mexico, balancing global consistency with local customer, product and operational needs.
• Develop activation plans that generate customer engagement and recurring use of the experience while supporting commercial and marketing priorities.
• Define success metrics and feedback mechanisms across usage, customer engagement, product interaction, commercial contribution and brand impact to continuously improve the concept.