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Store Manager

On-site in Madrid·Full-time·Added 1 month ago (last checked 4 Nov)

GoodNews

5 open roles

Our summary

Hours
40 hours a week
Work mode
On-site, Madrid
Contract
Full-time

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Minimum of one (1) year of experience in duties related or similar to the position.

  • Strong customer service skills and the ability to interact with people at all levels.

  • High capacity to work under pressure due to the fast-paced environment.

  • Availability for flexible schedules (very early/late/weekends).

  • Focus on customer service and teamwork.

Nice to have

  • High level of English.

The role

GoodNews was born in Barcelona in 2020, in the midst of the pandemic, with the purpose of bringing back good vibes and reinventing newsstands as meeting points.

Since then, we have managed to bring our Good Vibes to more than 30 spots across Barcelona, Madrid, Paris, and Amsterdam, and to more than 2,000 homes and 100 offices.

Our mission is to lead the revolution of coffee and functional beverages in Europe, inspiring an optimistic, healthy, and sustainable lifestyle.

We continue to grow and now we are landing in Terminal 4 of the Adolfo Suárez Madrid-Barajas Airport 🚀 🚀, a dynamic environment full of movement where we are looking for authentic, resourceful people with great vibes to join the team.

If you identify with this energy and would like to revolutionize the world of coffee from a sustainable perspective with a positive impact, we would love to meet you! :)

What you'll do

📋 Your responsibilities

  • Lead the initial and continuous training of the barista team.

  • Evaluate performance and propose improvement plans.

  • Develop internal talent and guarantee high service standards.

  • Responsible for the daily operation of the point of sale.

  • Supervise opening/closing, cleaning, order, and product presentation.

  • Manage inventory, replenishment, cash control, and shrinkage.

  • Resolve operational incidents and guarantee compliance with airport regulations.

  • Ensure compliance with hygiene, handling, food safety, and Occupational Risk Prevention standards.

  • Meet sales, profitability, and operational KPI objectives.

  • Optimize shifts and operations according to peak flow periods.

  • Lead, motivate, and coordinate the team.

  • Collaborate with People Ops on selection, evaluations, and incidents.

  • Foster a culture of high performance and operational excellence.

  • Resolve customer service situations effectively.

  • Participate in barista tasks during high-demand moments.

How you'll work

  • Schedule: Friday to Tuesday, from 7:00 h to 15:00 h (40 hours per week), indicative schedule subject to the final operation of the point of sale, which may undergo modifications.

    As this is an airport environment, this schedule may be adjusted occasionally according to operational needs, providing support during early openings (from 4:00 h) or at point of sale closings when necessary.

💡 Some shifts include a night shift premium

GoodNews promotes an inclusive work environment based on equal opportunity and respect for diversity. All selection processes are carried out without discrimination based on gender, age, origin, sexual orientation, gender identity, disability, or any other personal or social condition.

Nice to have

☀️ What we offer

  • A dynamic, friendly environment full of Good Vibes.

  • Growth opportunities within a company in full expansion.

  • Cool and comfortable uniform.

Exclusive Discounts

  • All our drinks for free during your shifts.

  • 50% off all our products

  • Private medical insurance at a reduced price.

About GoodNews

GoodNews is a specialty coffee and lifestyle brand that operates a chain of modern cafés across Europe. Known for its vibrant, community-focused spaces, it serves specialty coffee, functional drinks, and ceremonial matcha, alongside a range of branded merchandise. The company has gained recognition through high-profile collaborations with beauty and fashion brands, positioning itself as a trendy, experience-driven café concept.

Industry
Coffee
Headquarters
Barcelona, Spain
In Spain
Barcelona, Madrid

Good to know if you are moving

  • GoodNews has cafés in Barcelona, Madrid, Paris, Amsterdam, and London, offering opportunities across multiple European cities.
  • The company is headquartered in Barcelona, Spain, and operates in a dynamic, fast-paced café environment.
  • Job openings include barista and staff roles, as well as finance positions, with some roles offering hybrid work arrangements.
  • GoodNews has collaborated with major brands like Lancôme, Sephora, and Oysho, indicating a creative and brand-focused work culture.
All open roles at GoodNews
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