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AI Platform Support and Operations Engineer

Remote from Spain·Part-time·Added 12 days ago

Grupo Digital

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Overview

Job details

Permanent contract
Part-time hours.
Fully remote
Per the ad.

Requirements

Have the right to work in Spain
Grupo Digital doesn't mention sponsorship in the ad.
Have 4+ years of experience
Mid-level role.

This job was automatically translated to English.

Requirements

What we're looking for

≥ 4 years of experience in ICT support/operations.
≥ 2 years of experience in N2/N3 support of Cloud or AI platforms.
Experience in RCA (Root Cause Analysis).
Experience in incident management.
ITIL Foundation certification or higher.

Nice to have

Specific experience in the operation of AI platforms.
Experience in Cloud environments.
Experience in complex incident resolution and technical escalations.

The role

We are looking for a Support and Operations Engineer to guarantee the stability, incident resolution, and correct operation of an AI technological platform.

What you'll do

Provide support and operate a technological platform based on AI and Cloud.
Attend to and resolve N2/N3 level incidents.
Perform root cause analysis (RCA) on incidents.
Manage, diagnose, and follow up on incidents until their resolution.
Contribute to the stability, availability, and correct functioning of the platform.
Collaborate with the technical teams involved in operation and support.

How you'll work

Contract: Permanent
Work location: Remote
Modality: Remote
Salary: Based on work experience
Dedication: 800 fixed hours + 400 variable hours/year, for 2 years

Description

Do you have N2/N3 support experience and are you interested in working with Cloud and AI platforms?

About Grupo Digital

Grupo Digital is a Spanish IT consulting and talent outsourcing company based in Madrid. It provides IT recruitment, outsourcing, and technology consulting services, helping companies find and hire skilled tech professionals. The firm has a database of over 190,000 candidates and uses AI-driven matching to accelerate hiring, with a focus on roles in software development, data, cloud, cybersecurity, and SAP/ERP systems.

Grupo Digital operates primarily in Spain, with offices in Madrid and Valencia, and offers many remote and hybrid positions across the country. The company emphasizes flexibility, work-life balance, and professional development, making it an attractive option for IT professionals looking to work in Spain. Its international relevance is limited, as it mainly serves the Spanish market, but it provides opportunities for tech talent seeking roles in Spain.

Industry: IT Services
Headquarters: Madrid, Spain
In Spain: Madrid, Valencia
Website: grupodigital.eu

Good to know if you are moving

Grupo Digital is headquartered in Madrid, Spain, with an additional office in Valencia.
Many job openings are remote or hybrid, offering flexibility for international candidates.
The company provides benefits such as flexible hours, training opportunities, and parental leave.
It holds ISO 9001, ISO 27001, and ISO 14001 certifications, indicating quality and security standards.
The company participates in R&D projects with universities and public bodies, fostering innovation.

In their own words

About the company & team

We are a team of more than 100 technology professionals, where you will find stable projects with leading national and international clients, developing solutions in Artificial Intelligence, Cloud, Cybersecurity, etc.

We are committed to standing by your side throughout every phase of the project, ensuring you grow professionally with us, and your contribution matters.

Do you want to stay up to date with the latest technologies and are you looking for new challenges? Send us your CV and we will get in touch with you!

All open roles at Grupo Digital