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Functional Technician SAU

Remote from Spain·Added 11 days ago

Métrica

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Overview

Job details

Fully remote
Per the ad.

Requirements

Have the right to work in Spain
Métrica doesn't mention sponsorship in the ad.
Have 3+ years of experience
Mid-level role.

This job was automatically translated to English.

Requirements

What we're looking for

Experience in the management and resolution of user requests (incidents and suggestions).
3 years of experience in functional analysis.
Minimum of 3 years of experience in handling functional queries, incidents, and user suggestions.
Deep knowledge of ticketing tools (preferably Remedy).
Advanced user level in office tools (Word and Excel).
Advanced user level in email, messaging, and the Internet.
High Catalan Essential

Nice to have

ITIL methodology.
User-level knowledge of Generative AI.

Languages

High Catalan.

The role

At Métrica España, we are looking for a qualified SAU Functional Technician with a solid track record to join our team. The candidate will possess a deep understanding of business applications, as well as a great capacity to provide functional and business support to users.

The candidate must have the following knowledge:

If you meet the requirements and are looking for a new professional challenge in a dynamic environment with excellent working conditions, we want to meet you! Join Métrica España and be part of our success.

Description

Experience in functional and business user support, management and resolution of queries, incidents, and suggestions; THIS IS NOT A TECHNICAL SUPPORT POSITION.
Specialized knowledge of business applications and processes, as well as experience in the preparation of procedures, KBAs, manuals, presentations, and training materials for users.
Advanced mastery of ticketing tools, preferably Remedy, and experience in functional analysis, coordination with providers, and user training in complex environments.

About Métrica

METRICA is a technology and digital consulting firm founded in Madrid in 2000. The company provides IT talent and tailored solutions to accelerate digital transformation, with a global presence spanning Spain, Peru, Portugal, Chile, and the USA. Their services include AI adoption, agile delivery, and technology consulting, supported by a diverse international team.

In Spain, METRICA operates with a strong remote and hybrid work culture, offering roles across Madrid, Barcelona, and fully remote positions. The company emphasizes flexibility, proactivity, and a hands-on approach, making it relevant for international professionals seeking opportunities in IT consulting, data, and infrastructure roles.

Industry: IT Consulting
Founded: 2000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona
Website: metrica-global.com

Good to know if you are moving

METRICA was founded in Madrid in 2000, making it a Spanish-origin company.
The company has a global presence with offices in Spain, Peru, Portugal, Chile, and the USA.
Many roles in Spain offer 100% remote work, while others are hybrid in Madrid or Barcelona.
The company focuses on digital transformation, offering roles in data, infrastructure, and SAP consulting.
METRICA emphasizes a diverse and international team, which may be welcoming to foreign professionals.

All open roles at Métrica