Assistant Store Manager

Your mission will be: To coordinate and collaborate with the Manager in the management of the point of sale, ensuring compliance with the established processes and standards related to sales, procurement, cleaning, and personnel, always seeking the correct operation and management of the same to achieve Customer satisfaction.

• Quality in customer service:
• Guarantee quality service, resolving incidents and complaints efficiently.
• Collect suggestions and comments from customers to improve the service.
• Collaborate with the team to ensure satisfaction and excellence in service.
• Management of your store's profitability:
• Analyze the main management indicators and detect deviations from objectives.
• Control sales, margins, shrinkage, unknown loss, expenses, and productivity, proposing corrective measures.
• Analyze turnover and absenteeism, anticipating staffing needs and coordinating with the People and Wellbeing department.
• Perform floor inventories and monitor processes that affect store profitability
• Store Order, Replenishment, and Cleaning:
• Guarantee the procurement, placement, and implementation of products.
• Ensure order, cleanliness, and compliance with hygiene plans in the store and warehouse.
• Control stocks, order reception, returns, and inventories.
• Supervise compliance with corporate policies and guidelines.
• Support and Boost Sales:
• Optimize product placement according to implementation plans.
• Offer alternatives to the customer in the event of product shortages.
• Supervise the home delivery service to guarantee an adequate shopping experience.
• Collaborate and Support in Process and Team Management:
• Collaborate with the Manager in the organization and distribution of tasks within the team.
• Support the management of collections, cash balancing, and control of registers and cash.
• Supervise the closing of the establishment and collaborate in conflict resolution.
• Guarantee compliance with occupational risk prevention and food quality regulations.

Why choose Grupo MAS?

✅ Stability: You will be part of a consolidated and leading company in the sector.

📈 Growth: We support internal promotion and talent development.

📋 As a fundamental part of the store, your main functions will be:

🔹 Corporate Identity.

🔹 Orientation towards the External Customer

🔹 Team management and Cooperation

🔹 Teamwork.

🔹 Organization, rigor, and quality.

🔹 Emotional Management.

🔹 Communication and Influence.

🔹 Results orientation.

🔹 Initiative/Autonomy