Project Manager - Retail
Grupo PlanetaNew
This role manages the planning and execution of bookstore openings and renovations. You will coordinate suppliers, budgets, and store designs to ensure brand standards.
Madrid
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87,000+ live jobsStudent Support Agent
On-site in València·Full-time·Added today
Still open when we checked on 8 Oct
Grupo Planeta
199 open roles
Overview
Job details
Permanent contract
Full-time.
Requirements
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in València
No relocation package mentioned.
University degree
“Formación universitaria.” — per the ad.
Skills
This job was automatically translated to English.
Requirements
What we're looking for
- University education.
- Similar experience in Contact Center environments.
- Oral and written communication skills.
- A service-oriented mindset.
- Ability to work across different communication channels, including chat, phone, and ticketing systems.
- Knowledge of Microsoft Office (Word, Excel, Outlook, etc.).
You will fit in with us if you consider yourself a person with...
- Ability to communicate clearly and effectively, both verbally and in writing.
- A dynamic, proactive, and solution-oriented attitude.
- Attention to detail, with the ability to spot errors or inconsistencies that could affect service quality.
- A continuous improvement mindset and a strong focus on results.
- Enjoyment of teamwork and collaboration.
Pay & benefits
What you'll get
- Permanent contract.
- 35-hour workweek (with the possibility of extending to 39 hours).
- Immediate start.
- Fixed base salary according to the Contact Center collective agreement.
- Work mode: on-site.
If you are motivated to be part of a team committed to education and student service, we look forward to receiving your application!
The role
At ACTIVA, a services company within the Planeta Group, we are looking to hire a student support agent for our Contact Center platform.
-
Provide comprehensive, high-quality support to students regarding academic processes, resolving their issues, managing their requests, and ensuring they have all the required documentation to complete their procedures. The role involves offering assistance, guidance, and follow-up, ensuring a satisfactory experience and a smooth process.
What you'll do
- Phone support for students.
- Management of incoming tickets.
- Outbound calls.
- Lead creation.
About Grupo Planeta
Grupo Planeta is a major Spanish media and publishing conglomerate headquartered in Barcelona. It operates across publishing, education, audiovisual production, and communication, and is one of the largest Spanish-language publishing groups in the world. The group includes well-known imprints such as Editorial Planeta, Espasa, and Ariel, and also owns a network of higher education institutions, including UNIE Universidad, EAE Business School, and the International University of Valencia (VIU). With a workforce of several thousand employees, Grupo Planeta is a significant player in the Spanish-speaking media and education landscape.
In Spain, Grupo Planeta has a strong presence in Barcelona and Madrid, with additional operations in Valencia and other cities. Its education division is a major employer of academic staff, offering roles for university lecturers, program directors, and administrative and commercial positions across its various schools and universities. For international professionals, the group offers opportunities in teaching, academic management, and corporate functions, with some roles requiring multilingual skills, particularly in French and English. The company's culture is rooted in Spanish business traditions, and it provides a stable, established work environment within the media and education sectors.
- Industry
- Media & Publishing
- Founded
- 1949
- Employees
- 5,000–10,000
- Headquarters
- Barcelona, Spain
- In Spain
- Barcelona, Madrid, Valencia
- Website
- planeta.es
Good to know if you are moving
- Grupo Planeta is headquartered in Barcelona, a major European hub with a large international community and excellent connectivity.
- The group's education division hires university lecturers and academic staff, often requiring a PhD or equivalent, and offers opportunities for international academics to teach in Spanish or English.
- Some commercial and administrative roles require multilingual skills, particularly French and English, which can be an advantage for international candidates.
- The company operates several universities and business schools, including EAE Business School and UNIE, which have a diverse student body and international programs.
- Spain's job market for academic roles often values Spanish language proficiency, but some positions, especially in business schools, may be open to English-speaking professionals.
In their own words
About the company & team
Activa | We are the corporate services provider for Grupo Planeta. For over 40 years, we have supported different business areas in their launch and growth, designing multiple processes with the help of the best technological solutions.
Additional information
Grupo Planeta offers equal opportunities. We are committed to treating all applications equally based on their skills, achievements, and experience, regardless of race, nationality, sex, age, disability, sexual orientation, gender identity, or any other classification protected by law.
Location
Grupo Planeta · Valencia
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