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Academic Counselor in Valencia

On-site in València·Full-time·Added 5 days ago (last checked 26 Oct)

Grupo Planeta

104 open roles

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Our summary

Work mode: On-site, València
Contract: Permanent, full-time hours
Spanish: Native level
Experience: 2+ years
Education: Compulsory secondary education (ESO)
Benefits: Private health insurance, flexible pay plan, meal vouchers

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Skills

Excel

Grupo Planeta is hiring for this role in several places. This vacancy is in Valencia.

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Stable contract: Indefinite and full-time in the afternoon shift.
You will be able to develop professionally thanks to our training plans and internal talent development.
Exclusive discounts and promotions for our employees (masters and postgraduates, publishing imprints, collectibles, Casa del Libro...).
An attractive social benefits package through the flexible remuneration plan that includes: transport card, restaurant card, nursery voucher, medical insurance, etc.

If you think this is your opportunity, don't hesitate to sign up!

We are waiting for you!

Grupo Planeta offers equal opportunities. We are committed to treating all applications equally based on their skills, achievements, and experience, regardless of race, nationality, sex, age, disability, sexual orientation, gender identity, or any other classification protected by law.

The role

At Grupo Planeta we are looking for an Academic Advisor to join the VIU team of our Planeta Formación y Universidades division.

The Advisor's mission will be to accompany and guide the student through their university journey via comprehensive monitoring, ensuring close, resolute, and high-quality attention aligned with VIU's values.
They will also perform comprehensive monitoring of the student throughout their entire university career, guaranteeing efficient and resolute attention oriented towards meeting service KPIs (FCR, AHT, NPS, and quality levels).

What you'll do

Guide the student through their academic journey: administrative processes, subject planning, navigation of the virtual environment, preparation for key milestones, SJM moments...
Ensure that the student understands the regulations and formal requirements of their degree.
Early detection of signs of demotivation or risk of dropout, activating retention protocols.
Escalate complex incidents and claims to the coordination team and involved areas, providing complete and contextualized information that facilitates resolution without loss of continuity.
Follow up on cases until their resolution.
Drive the bond with the student to increase loyalty indicators, NPS, and recommendation rates through high-value and high-quality interactions.
Know the key processes of the student lifecycle: enrollment, procedures, scholarships, exams, defenses, academic deadlines.

Requirements

What would we like to see on your CV?

Minimum education of completed secondary school; related technical or university studies will be valued.
Languages: Spanish. English is positively valued.
Minimum of 2 years of experience in customer service, call centers, or similar roles, in services or high-demand environments with multichannel attention (telephone, chat, email, and video call).
Experience in handling conflict situations with clients/users.
Proficiency in office software (Excel, Word, PowerPoint) for reporting and follow-up.
Knowledge of ticketing tools and case tracking is positively valued.

You would be a good fit if you consider yourself a person with...

An analytical profile, oriented towards results.
Service-oriented.
Adaptability, flexible, and capable of adapting to changes in priorities.
Ability to work in environments with time and productivity pressure.
Ability to build trust between teams.

About Grupo Planeta

Grupo Planeta is a major Spanish media and publishing conglomerate headquartered in Barcelona. It operates across publishing, education, audiovisual production, and communication, and is one of the largest Spanish-language publishing groups in the world. The group includes well-known imprints such as Editorial Planeta, Espasa, and Ariel, and also owns a network of higher education institutions, including UNIE Universidad, EAE Business School, and the International University of Valencia (VIU). With a workforce of several thousand employees, Grupo Planeta is a significant player in the Spanish-speaking media and education landscape.

In Spain, Grupo Planeta has a strong presence in Barcelona and Madrid, with additional operations in Valencia and other cities. Its education division is a major employer of academic staff, offering roles for university lecturers, program directors, and administrative and commercial positions across its various schools and universities. For international professionals, the group offers opportunities in teaching, academic management, and corporate functions, with some roles requiring multilingual skills, particularly in French and English. The company's culture is rooted in Spanish business traditions, and it provides a stable, established work environment within the media and education sectors.

Industry: Media & Publishing
Founded: 1949
Employees: 5,000–10,000
Headquarters: Barcelona, Spain
In Spain: Barcelona, Madrid, Valencia

Good to know if you are moving

Grupo Planeta is headquartered in Barcelona, a major European hub with a large international community and excellent connectivity.
The group's education division hires university lecturers and academic staff, often requiring a PhD or equivalent, and offers opportunities for international academics to teach in Spanish or English.
Some commercial and administrative roles require multilingual skills, particularly French and English, which can be an advantage for international candidates.
The company operates several universities and business schools, including EAE Business School and UNIE, which have a diverse student body and international programs.
Spain's job market for academic roles often values Spanish language proficiency, but some positions, especially in business schools, may be open to English-speaking professionals.

In their own words

About the company & team

We are Spain's leading editorial and communications group, family-owned, that leads a broad offering serving culture, education, information and audiovisual entertainment, with a presence in more than 20 countries, connecting with 25 million people every day. All Grupo Planeta professionals and companies share principles based on people, ethics, quality and excellence at work.

We invite you to get to know us!

All open roles at Grupo Planeta