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Customer Experience Specialist (Dutch)

On-site in València·Full-time·Added 1 month ago (last checked 26 Oct)

Helloprint

2 open roles

Our summary

Work mode
On-site, València
Contract
Permanent, full-time hours
Relocation
A relocation package
English
Required
Other languages
Dutch
Education
University degree
Benefits
Gym access

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Nice to have

The role

Ready for a once in a lifetime adventure in Valencia? Do you want to work in sunny Valencia and become part of our super dynamic team? Then our HelloPrint adventure is your adventure! Meet the most ambitious scale-up in Europe today.

From our office in Valencia, we make sure our customers love us by giving them a 9+ WOW service. As we are growing, we are looking for a new addition in our Dutch speaking team. Somebody passionate about helping our customers, who loves to provide excellent service, who has interest in Graphic Design, and who is looking for a challenging environment with motivated and ambitious people.

What you'll do

  • You are the first contact for our customers via phone, email, and chat;

  • You help customers find the right product and service by proactively helping them online and offline;

  • You provide service with a smile and practice our most important core value: 'Think like a customer'.

What do you do?

Do you think you are the missing piece of the puzzle? Keep reading!

What are we looking for?

  • A professional level of English and Dutch, both verbally and written;

  • A Bachelor degree or academic level;

  • A super customer-friendly attitude and enjoyment while being in touch with customers;

  • A dynamic and flexible personality;

  • A real team player and a great addition to our amazing team;

  • Solution-oriented mindset and you excel in problem-solving in a creative way;

  • Experience in Customer Service or with Adobe InDesign skills is a plus!

  • Willingness to relocate or already Valencia based.


Start your new career abroad today! Read more about Customer Experience at Helloprint in sunny Valencia.

  • Have the adventure of a lifetime in sunny Valencia ☀️

  • 100+ colleagues from all around the world 🌍

  • Amazing company activities, events, parties, and many more! 🎆

  • Free Spanish classes 📕

  • Attractive discounts on Urban Sports Club to enjoy a broad variety of sports whenever and wherever 🏃🏽‍♀️

  • Breakfast and Lunch are on us! 🥗

  • Become part of our Growth Program, with plenty of job opportunities 🤓

  • Free bi-weekly Bueno Bootcamp 🏋🏽‍♀️

Why HelloPrint

  • HelloPrint is Great Place To Work-Certified™;

  • A unique culture and challenges at a fast-growing e-commerce company;

  • Dynamic, entrepreneurial and international environment (34 nationalities & average age of 30);

  • A great community of like-minded young professionals in Valencia;

  • Opportunities to grow and to Design Yourself in a fast-paced learning curve;

  • Support with Spanish administration processes and relocation

  • The best events, friday drinks & free Spanish classes;

  • A free Bueno Bootcamp and attractive discounts on Urban Sports Club to enjoy a broad variety of sports

  • Breakfast, Lunch and healthy snacks are on us. Enough to keep you going all day!

About Helloprint

Helloprint is a Dutch e-commerce platform that connects customers with a network of print suppliers, offering a wide range of products such as business cards, flyers, posters, and packaging. Founded in 2013 and headquartered in Rotterdam, the company operates as a marketplace that simplifies the ordering process for businesses and individuals, with a focus on scalability and customer experience. It serves customers across multiple European countries and has grown into a significant player in the online printing industry.

In Spain, Helloprint has established a local presence to support its Spanish-speaking customer base, with operations and customer service teams based in the country. The company's work culture is international and fast-paced, with a strong emphasis on technology, data-driven decision-making, and cross-border collaboration. For international professionals, Helloprint offers opportunities to work in a multicultural environment, with roles often involving remote or hybrid setups, making it an attractive option for those looking to relocate to Spain while working for a European tech-enabled company.

Industry
Print E-Commerce
Founded
2016
Employees
100–500
Headquarters
Rotterdam, Netherlands
In Spain
Madrid

Good to know if you are moving

  • Helloprint has a remote-friendly culture, allowing employees to work from various locations, which can facilitate a relocation to Spain.
  • The company operates in multiple European markets, offering opportunities for multilingual professionals, especially those fluent in Spanish and English.
  • Spain is a key market for Helloprint, with local teams supporting customer service and sales, making it a viable location for international hires.
  • The company emphasizes a flat organizational structure and entrepreneurial spirit, which can appeal to professionals seeking a dynamic work environment.

In their own words

About the company & team

Our current BENL Customer Service team is already filled with talented people from different places all over The Netherlands and Belgium, with one common goal: to give the best service to our Dutch/Belgian customers and make them satisfied!

All open roles at Helloprint
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