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Customer Experience Specialist

Remote, València·Full-time·Added yesterday (last checked 29 Oct)

Helloprint

2 open roles

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Our summary

Work mode: Remote (València)
Contract: Permanent, full-time hours
Relocation: A relocation package
English: Required
Benefits: Gym access

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Nice to have

E Commerce

Requirements

What we're looking for

Fluent English speaker (native or near-native)
Passionate about problem-solving, communication, and customer happiness.
You enjoy structure but thrive in a dynamic, ever-changing environment.
A great team player who’s always ready to support others.
You are looking for a position that is full-time and later hours (from 3pm to 11:30pm or from 6:30 pm to 02:00 am)
Already in Valencia or willing to relocate soon.

Start your new career abroad today! Read more about Customer Experience at Helloprint in sunny Valencia.

Nice to have

Experience in Customer Service or a people-facing role is a big plus.

Pay & benefits

What you'll get

Work on-site in sunny Valencia, hybrid or remotely ☀️
Join 100+ international colleagues from 30+ nationalities 🌍
Free breakfast, lunch, and healthy snacks — all on us! 🥗
Weekly Spanish classes to help you settle in 📘
A free bi-weekly Bueno Bootcamp 🏋🏽
Attractive discounts on Urban Sports Club for a wide range of sports 🏃🏽‍♀️
Support with Spanish relocation & administration
A dynamic, entrepreneurial, and international environment
A community of like-minded young professionals in Valencia
Opportunities to Design Yourself and grow fast in your role
Friday drinks, seasonal events & the best HelloPrint parties 🎉
A unique company culture — HelloPrint is Great Place To Work-Certified™
Real challenges in a fast-growing e-commerce company 🚀

Start Your HelloPrint Adventure
Take the leap and start your international career in Valencia. Grow your skills, meet incredible people, and make a real impact. Sound like you? We’d love to meet you.

Apply now and let’s make WOW happen.

The role

Your Adventure Starts Here
Ready for a once-in-a-lifetime opportunity in vibrant Valencia? Do you want to work in the sun, grow in a high-performance team, and become part of one of Europe's most ambitious scale-ups? Then HelloPrint is your place to be.

From our office in Valencia, we make sure our customers love us-by delivering a 9+ WOW experience. As we continue to grow, we're looking for a new English-speaking superstar to join our team. Someone who's passionate about people, excited about delivering amazing service, and eager to learn in a fast-paced, international environment.

What you'll do

Be the first point of contact for our American customers via phone, email, and chat.
Guide customers to the right product or service by proactively offering advice and solutions.
Deliver service with a smile and live our core value: Think Like a Customer.
Collaborate with design, production, and logistics teams to ensure a flawless customer experience.

Do you think you are the missing piece of the puzzle? Keep reading!

About Helloprint

Helloprint is a Dutch e-commerce platform that connects customers with a network of print suppliers, offering a wide range of products such as business cards, flyers, posters, and packaging. Founded in 2013 and headquartered in Rotterdam, the company operates as a marketplace that simplifies the ordering process for businesses and individuals, with a focus on scalability and customer experience. It serves customers across multiple European countries and has grown into a significant player in the online printing industry.

In Spain, Helloprint has established a local presence to support its Spanish-speaking customer base, with operations and customer service teams based in the country. The company's work culture is international and fast-paced, with a strong emphasis on technology, data-driven decision-making, and cross-border collaboration. For international professionals, Helloprint offers opportunities to work in a multicultural environment, with roles often involving remote or hybrid setups, making it an attractive option for those looking to relocate to Spain while working for a European tech-enabled company.

Industry: Print E-Commerce
Founded: 2016
Employees: 100–500
Headquarters: Rotterdam, Netherlands
In Spain: Madrid

Good to know if you are moving

Helloprint has a remote-friendly culture, allowing employees to work from various locations, which can facilitate a relocation to Spain.
The company operates in multiple European markets, offering opportunities for multilingual professionals, especially those fluent in Spanish and English.
Spain is a key market for Helloprint, with local teams supporting customer service and sales, making it a viable location for international hires.
The company emphasizes a flat organizational structure and entrepreneurial spirit, which can appeal to professionals seeking a dynamic work environment.

In their own words

About the company & team

Meet the Team
You'll join our diverse and driven Customer Experience team-full of international colleagues who are all working toward one goal: happy customers. We support each other, challenge each other, and have fun along the way.

All open roles at Helloprint