Customer Service Representative

Customer Service Representative (Part-Time) - Temporary Contract until December 31 - 50% Hybrid Remote Work

At Henry Schein, we know that behind every call, every email, and every inquiry, there is a person who needs a solution. That's why we are looking for someone who enjoys helping others, who inspires trust, and who wants to be part of a team where collaboration, commitment, and excellence in service make a difference.

If you are passionate about customer service, enjoy solving problems, and are looking for an opportunity to keep growing in an international leader in the healthcare sector, we would love to meet you!

You will be a key part of our customers' experience, providing attentive, professional, and efficient service. Your goal will be to ensure that every interaction is a positive experience and helps strengthen our relationship with customers.

Your main responsibilities will include:

• Handle customer inquiries by phone, email, and other communication channels.
• Manage shipments, incidents, and information requests in an agile and effective manner.
• Follow up on each case until it is fully resolved.
• Collaborate with other departments to provide quick responses and quality solutions.
• Keep information up to date in internal systems.
• Actively participate in the continuous improvement of our customer service processes.

At Henry Schein, we want you to enjoy your experience with us from day one.

We offer you:

• Temporary contract until December 31, 2026.
• Part-time schedule from Monday to Friday, 9:30 AM to 1:30 PM.
• Part-time salary: €10,875 gross per year (14 payments).
• Project completion bonus of €1,000 gross, paid upon completion of the contract, provided the contracted period is fulfilled and the established conditions are met.
• Initial training and support from day one.
• The opportunity to be part of a multinational leader in the healthcare sector.
• A close-knit, collaborative work environment focused on professional development.
• The chance to gain experience and continue growing professionally within an international organization.
• Fruit and coffee in the office.
• Christmas basket.

Henry Schein is a global leader in solutions for healthcare professionals. Every day, we help thousands of clinics and professionals provide better care to their patients through our innovative products, services, and solutions.

We firmly believe that our success starts with our people. That's why we foster a culture based on collaboration, respect, continuous learning, and professional development.

We would love to meet you if:

• You have experience in customer service, a contact center, or similar roles.
• You enjoy interacting with people and providing excellent service.
• You communicate clearly, with empathy and professionalism.
• You are an organized, resourceful person who can handle multiple tasks at once.
• You are proficient with computer tools such as Microsoft Office.
• You value teamwork and have a positive, solution-oriented attitude.
• Experience with ERP or CRM systems will be valued.
• An English level that allows you to work in an international environment will be valued.

At Henry Schein, we believe that diversity drives innovation. We are committed to equal opportunity and promote an inclusive work environment where all people are valued, regardless of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, ethnic origin, religion or belief, sexual orientation, or any other status protected by applicable law.

We sincerely appreciate your interest in joining our team. We value each application and dedicate the necessary time to review them carefully. If you do not receive a response from us within 15 days of submitting your application, unfortunately, you have not been selected to move forward in the selection process at this time.

We encourage you to continue exploring new opportunities within our company and once again express our gratitude for considering Henry Schein as the next step in your career.

Thank you very much, and we wish you the best of luck in your professional search!

At Henry Schein Schmidt, we promote a diverse and inclusive work environment. We are committed to providing equal opportunities to all qualified applicants, regardless of their ethnic background, gender, religion, sexual orientation, disability, age, or any other characteristic protected by law.

Agente de Atención al Cliente (Media Jornada) - Contrato Temporal hasta el 31 de diciembre - Teletrabajo 50% híbrido

En Henry Schein sabemos que detrás de cada llamada, cada correo y cada consulta hay una persona que necesita una solución. Por eso buscamos a alguien que disfrute ayudando a los demás, que transmita confianza y que quiera formar parte de un equipo donde la colaboración, el compromiso y la excelencia en el servicio marcan la diferencia.

Si te apasiona la atención al cliente, te gusta resolver problemas y buscas una oportunidad para seguir creciendo en una compañía internacional líder del sector healthcare, ¡nos encantará conocerte!

Serás una pieza clave en la experiencia de nuestros clientes, ofreciendo una atención cercana, profesional y eficiente. Tu objetivo será garantizar que cada interacción sea una experiencia positiva y contribuya a fortalecer la relación con nuestros clientes.

Entre tus principales responsabilidades estarán:

• Atender consultas de clientes por teléfono, correo electrónico y otros canales de comunicación.
• Gestionar envíos, incidencias y solicitudes de información de forma ágil y eficaz.
• Realizar el seguimiento de cada caso hasta su completa resolución.
• Colaborar con otros departamentos para ofrecer respuestas rápidas y soluciones de calidad.
• Mantener actualizada la información en los sistemas internos.
• Participar activamente en la mejora continua de nuestros procesos de atención al cliente.

En Henry Schein queremos que disfrutes de tu experiencia con nosotros desde el primer día.

Te ofrecemos:

• Contrato temporal hasta el 31 de diciembre de 2026.
• Jornada parcial de lunes a viernes de 9:30 a 13:30
• Salario por media jornada: 10.875€ brutos/anuales (14 pagas).
• Bono de finalización de proyecto de 1.000 € brutos, abonado al finalizar el contrato, siempre que se complete el periodo contratado y se cumplan las condiciones establecidas.
• Formación inicial y acompañamiento desde el primer día.
• La oportunidad de formar parte de una compañía multinacional líder en el sector healthcare.
• Un entorno de trabajo cercano, colaborativo y orientado al desarrollo de las personas.
• La posibilidad de adquirir experiencia y seguir creciendo profesionalmente dentro de una organización internacional.
• Fruta y café en la oficina.
• Cesta de Navidad.

Henry Schein es una empresa líder mundial en soluciones para profesionales de la salud. Cada día ayudamos a miles de clínicas y profesionales a ofrecer una mejor atención a sus pacientes gracias a nuestros productos, servicios y soluciones innovadoras.

Creemos firmemente que nuestro éxito comienza por las personas. Por eso fomentamos una cultura basada en la colaboración, el respeto, el aprendizaje continuo y el desarrollo profesional.

Nos encantará conocerte si:

• Tienes experiencia en atención al cliente, contact center o puestos similares.
• Disfrutas tratando con personas y ofreciendo un servicio excelente.
• Te comunicas con claridad, empatía y profesionalidad.
• Eres una persona organizada, resolutiva y capaz de gestionar varias tareas al mismo tiempo.
• Te manejas con herramientas informáticas como Microsoft Office.
• Valoras el trabajo en equipo y tienes una actitud positiva y orientada a las soluciones.
• Se valorará experiencia con sistemas ERP o CRM.
• Se valorará un nivel de inglés que te permita desenvolverte en un entorno internacional.

En Henry Schein creemos que la diversidad impulsa la innovación. Estamos comprometidos con la igualdad de oportunidades y promovemos un entorno de trabajo inclusivo donde todas las personas son valoradas, independientemente de su edad, discapacidad, identidad o expresión de género, estado civil, embarazo o maternidad, raza, origen étnico, religión o creencias, orientación sexual o cualquier otra condición protegida por la legislación vigente.

We sincerely appreciate your interest in joining our team. We value each application and dedicate the necessary time to review them carefully. If you do not receive a response from us within 15 days of submitting your application, unfortunately, you have not been selected to move forward in the selection process at this time.

We encourage you to continue exploring new opportunities within our company and once again express our gratitude for considering Henry Schein as the next step in your career.

Thank you very much, and we wish you the best of luck in your professional search!

At Henry Schein Schmidt, we promote a diverse and inclusive work environment. We are committed to providing equal opportunities to all qualified applicants, regardless of their ethnic background, gender, religion, sexual orientation, disability, age, or any other characteristic protected by law.