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Guest Relations Agent

On-site in L'Hospitalet de Llobregat·Added today

Still open when we checked on 9 Oct

Hesperia World

80 open roles

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Overview

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
French
The ad asks for French, or counts it in your favour.
Work on-site in L'Hospitalet de Llobregat
No relocation package mentioned.
University degree
“Se requiere formación universitaria en Turismo, idealmente complementado con formación de postgrado en Gestión y Dirección de Hotel.” — per the ad.

Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

· University degree in Tourism is required, ideally complemented by postgraduate training in Hotel Management and Direction.

· Knowledge of complaint management and team management.

· It is essential to provide knowledge of IT tools (Office, Opera).

· Experience of around 1 year in some tourism activity is required, 6 months in a similar position, with 6 months in customer service being valued.

· High level of English is essential; French and/or German are valued.

• Desirable knowledge of English (comprehension and dialogue)

• Must bring proven experience in performing similar functions in facilities operating continuously (hotels, hospitals, etc.).

Pay & benefits

What you'll get

Positive and collaborative work environment.
Company benefits.
Professional growth opportunities in an international hotel environment.

The role

Join one of the reference hotels for the corporate and events segment in Barcelona. At Hyatt Regency Barcelona Tower, you will work in an international, dynamic environment focused on service excellence. If you are motivated by the urban pace, major operational challenges, and teamwork, you can build a solid career here within high-level hospitality.

What you'll do

· Assists all hotel guests and visitors at the entrance, welcoming them.

· Guides and accompanies guests to the hotel reception, wishes them a happy stay, and introduces them to the reception team.

· Handles customer complaints and suggestions. Records and forwards all complaints to the corresponding department. Guarantees the resolution of each complaint by following up until it is closed.

· Creatively and efficiently plans WOW moments (the surprise factor that makes guests live Hyatt Regency experiences) for both guests with complaints and satisfied guests.

· Listens carefully to understand all guest requests and provides accurate information. Records and forwards all requests to the corresponding department. Guarantees a response to each request by following up until it is closed.

· Coordinates luggage delivery and collection services for all guests with the bellhop service (special attention to groups), guaranteeing the identification of each piece of luggage and the verification of identities.

· Provides guests with information regarding hotel services and tourist information about the city, etc.

· Makes reservations requested by customers for restaurants, museums, tourist attractions, etc., and purchases transport tickets or show tickets.

· Ensures the good image of the hotel entrance and lobby, as well as the luggage carts, waste bins, and terrace ashtrays.

· Collects packages from couriers, mail, and other shipments that may arrive at the hotel, recording them in the register created for this purpose.

· Use of appropriate uniform and presence at all times.

How you'll work

The schedule will be from 9:00 to 13:00, Wednesday to Sunday.

About Hesperia World

Hesperia World is a Spanish hospitality group headquartered in Barcelona, operating a portfolio of hotels and resorts across Spain under its own brand and through partnerships with global luxury brands such as Hyatt and Secrets Resorts & Spas. The company manages properties ranging from urban hotels like Hyatt Regency Barcelona Tower to resort destinations in Lanzarote, Mallorca, and Murcia, offering services in accommodation, dining, events, and spa. With a workforce of several thousand employees, Hesperia World is a significant player in the Spanish hospitality industry, catering to both leisure and business travelers.

Hesperia World has a strong presence across Spain, with offices and properties in key tourist and business destinations including Barcelona, Madrid, Lanzarote, Mallorca, Murcia, and Vigo. The company offers numerous opportunities for international professionals, particularly in resort locations where accommodation is often included, and provides internships in departments like front office, culinary, marketing, and revenue management. Work culture emphasizes guest experience and professional development, making it an attractive option for those seeking to build a career in hospitality in Spain.

Industry: Hospitality
Founded: 1977
Employees: 1,000–5,000
Headquarters: Barcelona, Spain
In Spain: Barcelona, Madrid, Lanzarote and 3 more
Website: hesperia.com

Good to know if you are moving

Many resort positions, such as those in Lanzarote and Mallorca, include accommodation, easing the relocation process for international hires.
The company offers internships in multiple departments, including front office, culinary, marketing, and revenue management, providing entry points for newcomers to the Spanish hospitality sector.
Hesperia World operates properties under the Hyatt brand, giving employees exposure to international standards and career development opportunities.
Positions are available in various Spanish locations, from urban centers like Barcelona and Madrid to island resorts, offering diverse living environments.
The company values guest experience and professional growth, with roles ranging from entry-level to management, suitable for different experience levels.

All open roles at Hesperia World

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