Guest Services Internship 2027

• Provide support to the Guest Services team with daily guest assistance and service tasks.

• Assist with receiving, handling and following up on guest requests throughout their stay.

• Support the management of special requests, preferences and individual guest needs.

• Assist in organizing experiences, activities, reservations and additional services requested by

guests.

• Support coordination with restaurants, transportation providers, activities, wellness services

and other external partners.

• Collaborate with different hotel departments to ensure the proper handling and follow-up of

guest needs.

• Support communication with Front Office, Reservations, F&B, Housekeeping and other

departments.

• Assist in preparing personalized information about the hotel, its services and experiences.

• Support the management and follow-up of guest amenities, special touches and surprises.

• Assist with preparing special arrivals, celebrations, VIP guests and other special occasions.

• Support guest satisfaction follow-up and communicate any issues to the relevant supervisor.

• Assist with the resolution and follow-up of guest issues, always under the supervision of the

responsible team.

• Keep guest, request and service-related information updated in internal systems.

• Support the preparation and updating of departmental documents, lists and tools.

• Contribute to creating a personalized, warm and memorable guest experience.

• Comply with the quality, image, hospitality and service standards established by Nômade

Temple.

• Participate in other departmental projects and tasks according to operational needs.

• Currently studying Tourism, Hospitality, Hospitality Management, Public Relations,

Communications or a related field.

• Genuine interest in developing a career in Guest Services, Guest Relations and Hospitality.

• Ability to work as part of a team in a dynamic and international environment.

• Positive attitude, flexibility and strong willingness to learn.

• Spanish and English required; additional languages are a plus.

• Availability: 6 months