Deputy Hotel Manager
Hoteles Servigroup1d ago
Supports the hotel director in supervising departments, quality standards, reception and daily operations. Requires one year in a similar role, B2 English and a Tourism degree.
OrihuelaNo Spanish needed
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87,000+ live jobsGuest Service/ Receptionist
On-site in Benidorm·Full-time·Added yesterday (last checked 11 Oct)
Hoteles Servigroup
93 open roles
Overview
Job details
Full-time
Per the ad.
Visa options
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Requirements
Work in English
English is required, per the ad.
Work on-site in Benidorm
No relocation package mentioned.
University degree
“Nivel de estudios: Diplomatura o similar” — per the ad.
This job advert was originally written in Spanish.
Requirements
What we're looking for
- Required: To be bilingual or have a very high level of English.
If you feel you are ready for this challenge and have a passion for customer service, we want you on our team! 🤝
Minimum requirements:
- Excellent communication skills: Ability to communicate clearly, both in writing and orally.
- Demonstrate a friendly personality to interact positively with customers.
- Ability to listen attentively to customer complaints and needs.
- Maintain calm in difficult situations with upset customers.
- A vocation for service and a professional attitude on the phone.
- Ability to work in a team and autonomously.
- Problem-solving: Ability to solve problems effectively and in a timely manner.
- Organized, capable of handling multiple tasks in a dynamic environment.
- Detail-oriented: Focus on repetitive tasks, proactivity, and achievement orientation.
- Education level: Associate degree or similar
- Experience: Minimum 1 year in the sector.
- Very high level of English
Nice to have
- Other languages will be valued.
The role
Are you passionate about providing excellent customer service? At Servigroup, we are looking for dynamic and friendly people to join our customer service team. Here is a summary of your main responsibilities:
What you'll do
- Provide customer service to our portfolio of hotels, for both domestic and international clients.
- Respond to customer concerns, questions, complaints, or requests via telephone, email, or live chat.
- Investigate and resolve complaints regarding our services and policies.
- Keep a record of the measures taken and information collected during customer interactions.
- Conduct market research in response to customer concerns.
- Manage reservations via telephone effectively.
- Respond to customer comments on social media using appropriate technological tools.
About Hoteles Servigroup
- Industry
- Hospitality
- Website
- servigroup.com
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