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Commercial Onboarding Consultant (Spain - French Market Expansion)

Hybrid in Madrid·Added 19 days ago (last checked 20 Oct)

Hotmart

3 open roles

Our summary

Salary
€42,000 a year

About €2,570 a month after tax.

Payments
14 salary payments a year
Work mode
Hybrid, Madrid
English
Required
Other languages
French
Experience
2+ years
Benefits
Private health insurance, meal vouchers

Visa options

  • The ad rules out sponsorship

    The advert says visa sponsorship isn’t available for this role.

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Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Experience: 2+ years of experience in Customer Onboarding, Implementation, Technical Account Management, or Customer Success in SaaS or Tech.
  • Location & Model: Based in Spain (Madrid office) with a hybrid working model (3 days in the office).
  • Language Proficiency: Native or Bilingual fluency in French (C2) with advanced conversational English (B2+). Spanish is a plus.
  • Technical Skills: Comfortable navigating software platform configurations, APIs, integrations, and online payment methods.
  • Client Management: Exceptional organizational, communication, and project management skills with a client-centric mindset.

Pay & benefits

What you'll get

  • Base Salary: €42,000 gross/year (14 payments: 12 monthly + summer bonus prorated + Christmas bonus)
  • Variable: Up to €21,600/year at 100% KPI achievement (60% of monthly base, paid monthly) · capped at 60% (no accelerator above 100%)
  • Meal Allowance: €2,640/year (net)
  • Recharge Bonus: ~€900/year
  • PLR (Profit & Results Sharing): ~€6,000/year (performance-based, not guaranteed)
  • Total Target Compensation (TTC): ~€73,140/year at 100% KPI (capped at ~€73,140/year - no accelerator above 100%)

Note: Variable pay and PLR are performance-based and not guaranteed. Figures are gross and approximate.

  • Annual profit and results sharing (PLR);
  • Hotmart Recharge: You can take your vacations during the correct period and receive an extra bonus of 30% of your salary. Here, taking care of your mental health and recharging your energy is taken very seriously;
  • Education budget: annual incentive intended for the development of collaborators. This amount can be used for courses, certifications, conferences, and other learning experiences, to support both individual journeys and the needs of their area;
  • Health insurance: comprehensive coverage and access to a wide national network of doctors, clinics, and hospitals, guaranteeing quality care for collaborators and their families. Dental coverage: dental treatments according to a specific guide;
  • Birthday Day Off;
  • Meal voucher/allowance.

Anywhere, the impact is the same!

  • Being part of our team means waking up every day with the certainty that the world is too small for the transformation we can generate. And as you develop, we grow together. Join us and come to truly impact your career.

The role

HERE YOU REALLY MAKE AN IMPACT: YOUR CAREER, PEOPLE, THE WORLD

Hotmart is a global technology company, the leader in digital business, driving a market of +$10B dollars in creators' earnings, and a protagonist in the Creator Economy with more than 200,000 creators. Based in the Netherlands, our +1,700 Troopers - as we affectionately call our employees - are spread across seven countries.

Our way of working is to develop talents while generating a positive impact on the world. To achieve this, we use technology to enable people to transform their knowledge into successful businesses and we work with Autonomy, Freedom and "Love", to always remember to nurture sincere relationships and care about the people around us. We form a multiplatform ecosystem that drives the Creator Economy market and generates global impact, fulfilling our mission of encouraging people to share their knowledge to win the world by creating, selling and scaling their digital business.

Our European New Business squad, based in Madrid, Spain, is looking for an empathetic, organized, and technical Onboarding Specialist to join Hotmart's French Market Expansion Pod. As an Onboarder, you will serve as the trusted guide for newly signed French creators, ensuring seamless implementation of Hotmart's platform, accelerating time-to-value (TTV), and securing early platform activation for long-term growth in France.

What you'll do

  • Onboarding Kick-offs: Lead post-sales implementation meetings with new creators entering the Hotmart ecosystem from the French market.
  • Technical Implementation: Guide creators step-by-step through platform setup, local checkout configuration, payment gateway integrations, and product uploads.
  • Accelerate Time-to-Value: Ensure fast activation so French creators can launch or migrate their digital businesses seamlessly.
  • Strategy Alignment: Align platform settings with the creator's specific sales funnel model (launches, evergreen courses, memberships).
  • Issue Resolution: Proactively identify and clear technical or operational friction points during initial implementation.
  • Pod Alignment: Collaborate closely with Account Executives and SDRs within the French Pod to ensure customer continuity.
  • Product Insights: Collect feedback from French creators to provide localized platform enhancement insights to Product teams.
  • Metrics Tracking: Monitor key onboarding metrics (Time-to-First-Sale, Activation Rate) in Salesforce and internal BI dashboards.
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