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Customer Success Consultant with Portuguese

Hybrid in Madrid·Added 2 days ago (last checked 10 Nov)

Hotmart

4 open roles

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Our summary

Work mode: Hybrid, Madrid
Spanish: Expected (ad in Spanish)
English: Required
Other languages: Portuguese
Benefits: Private health insurance, meal vouchers

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Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

Experience in managing client portfolios through omnichannel channels.
Demonstrable experience managing B2B clients, ideally in SaaS environments, digital platforms, or technology.
Ability to analyze data and convert it into actionable insights that guide each client's strategy.
"Commercial blood": results orientation, an instinct for detecting growth opportunities (upsell and cross-sell), and confidence in negotiating.
Obsession with client success: feeling their results as your own and anticipating their needs.
A vocation to be a true business partner to the client, representing Hotmart as a strategic advisor and not just as a support point.
Experience with Excel, spreadsheet management, and CRM.
Experience in delivering presentations and training.
Experience in implementation, process creation, and playbooks.
Experience with Salesforce and Zendesk.
Availability to work in a hybrid model (3 days in person per week).
Languages: Spanish, Portuguese, and English.

Pay & benefits

What you'll get

Annual profit and results sharing (PLR);
Hotmart Recharge: You can take your vacations during the correct period and receive an extra bonus of 30% of your salary. Here, taking care of your mental health and recharging your energy is taken very seriously;
Education budget: annual incentive intended for the development of collaborators. This amount can be used for courses, certifications, conferences, and other learning experiences, to support both individual journeys and the needs of their area;
Health insurance: comprehensive coverage and access to a wide national network of doctors, clinics, and hospitals, guaranteeing quality care for collaborators and their families. Dental coverage: dental treatments according to a specific guide;
Birthday Day Off;
Meal voucher/allowance.

Anywhere, the impact is the same!

Being part of our team means waking up every day with the certainty that the world is too small for the transformation we can generate. And as you develop, we grow together. Join us and come to truly impact your career.

The role

HERE YOU GENERATE A REAL IMPACT: ON YOUR CAREER, ON PEOPLE, ON THE WORLD

Hotmart is a global technology company, a leader in the digital business, that drives a market of more than $10 billion in revenue for creators and is a protagonist in the _Creator Economy_ with more than 200,000 creators. Headquartered in the Netherlands, our more than 1,700 Troopers—as we affectionately call our employees—are spread across seven countries.

Our way of working is to develop talent while generating a positive impact on the world. To achieve this, we use technology so that people can transform their knowledge into successful businesses, and we work with Autonomy, Freedom, and "Love," to always remember the importance of cultivating sincere relationships and caring for the people around us.

We form a multiplatform ecosystem that drives the _Creator Economy_ market and generates a global impact, fulfilling our mission to encourage people to share their knowledge.

The mission of the Customer Success team is to generate revenue by driving the business development of our clients through the optimal use of our solution and the offering of new products. This team plays a crucial role in the growth and profitability of the organization, identifying opportunities and high-potential clients within their portfolio, building solid relationships, understanding their needs, and actively contributing to their growth.

The main function of the Customer Success team is to maintain a close relationship with our clients to ensure they understand the impact that Hotmart generates in their day-to-day lives and for their audience, thanks to the creative economy, technology, and education.

What you'll do

Be the main point of contact for clients, developing and maintaining solid relationships to ensure their satisfaction and success.
Influence clients to adopt Hotmart tools and share the best usage strategies with them.
Use analysis and data to make informed (data-driven) decisions and drive sales.
Focus on client retention, monitoring portfolio health indicators.
Master information sources to resolve problems or escalate requests internally.
Establish a close relationship with clients, offering support and understanding their business and their challenges to act proactively.
Closely follow client progress, identifying challenges and opportunities for improvement, and developing strategies to maximize the value of the company's products or services.
Resolve client problems or complaints with agility, providing efficient solutions and working in collaboration with other internal teams.
Collect client feedback and report relevant issues to internal teams, contributing to the continuous improvement of products, processes, and services.
Maintain accurate records of all client interactions, ensuring the correct documentation of important information.
Actively participate in meetings, workshops, and client-related events, representing the company professionally and identifying growth opportunities.
Stay up to date with industry trends and best practices, as well as new technologies and client success strategies.