Customer Success Manager French Speaker (m/f/d) - Spain

Speexx is a promising Edtech. It is a SaaS platform dedicated to language learning. Its technology, combining AI and certified coaches available 24/7, allows everyone to have tailor-made training based on their level, needs, and interests.

Speexx is experiencing spectacular growth and operates worldwide with 300 employees and 1500 coaches serving more than 1000 organizations. Every day, nearly 8M users improve their language skills with Speexx.

We are looking for a talented and experienced Customer Success Manager to join our dynamic team within a fast-growing EdTech company.

The Customer Success team supports our clients in the adoption, integration, and deployment of Speexx solutions. From onboarding to go live and throughout the entire customer lifecycle, the team acts as a trusted partner to its clients. The goal: to foster the adoption of our solutions, maximize value, and contribute to our clients' success, in close collaboration with the sales team and global Speexx teams. We are looking for a Customer Success Manager to support our clients in the deployment and development of their projects, build lasting relationships, and actively contribute to their success and growth with Speexx.

• Manage a portfolio of existing projects: monitoring and analyzing KPIs, anticipating and identifying client needs, resolving client issues, reporting, and proactive follow-up through data analysis.
• Ensure continuous and proactive follow-up of your client accounts and implement effective strategies to ensure their success and satisfaction at different stages of the projects.
• Act as a trusted partner for your clients by adopting a consultative posture, in order to secure retention, identify expansion levers (upsell and cross-sell), and early detect risk signals that could impact satisfaction or renewal.
• Implement new projects: consultative approach, technical integration, deployment, and follow-up from onboarding to go live and throughout the entire customer lifecycle.
• Work in close collaboration with the sales team to deliver a high level of service and transform development opportunities identified on your accounts into concrete actions.
• Foster the adoption of our solutions and ensure they generate real value for our clients and their users.
• Develop strong working relationships with Speexx teams at a global level and within different departments (Sales, Product Management, Training Management, Technical Specialists).
• Continuously maintain and develop expertise and mastery of Speexx solutions and services.

• You have proven experience in Customer Success and/or SaaS, particularly in managing large international accounts.
• You are an excellent communicator, both orally and in writing, in French and English (mastery of a 3rd language is a real asset).
• You are recognized for your proactivity, your initiative, and your organization.
• You know how to create an environment of trust with your interlocutors and build lasting relationships.
• You are committed to growing your projects and maximizing the value of our solutions for your clients.
• You are "data-driven" and manage your projects strategically.
• You are curious and a fast learner.
• You have a true team spirit and wish to contribute to a common goal.

We are looking for a person based in Spain.

Because proximity to our clients is an integral part of the role, this position requires regular travel to France and occasional international travel.

You will work in an international and agile environment, alongside extraordinary teams based in all corners of the world, notably in Munich, Madrid, Milan, Sao Paulo, and Shanghai.

• Flexible working hours: We do not believe that rigid 9-to-6 working hours are the way to go to find a good work-life balance, which is why we offer the possibility to work in a flexible manner.
• A hybrid office: You can choose between 3 options: working entirely from our offices in central Madrid in a lively and pleasant neighborhood to live in, partially from your home and our office, or in full home office. The choice is yours.
• Mobility and health: Your travel, health insurance, and life/disability insurance are 100% covered.
• Learning culture: Speexx Academy, mentoring programs, international workshops, and external training are part of the many initiatives put in place to guarantee your development and skill advancement. Of course, you will be able to use our solution to learn the language of your choice.

By joining Speexx, you join a caring, multicultural, market-leading company, resolutely focused on innovation and the fulfillment of the individuals who compose it, and proud to shape the future of digital learning... without a doubt one of the best places to work in the sector!

1. An initial telephone exchange with the HR Manager
2. A first interview with the CSM team leader
3. A practical case with the CSM team leader