Customer Service Agent

• That you have a university degree in Optics and Optometry.

• That you have experience in telephone customer service within the optical sector.

• That you are proficient in using systems: in your day-to-day work, you will simultaneously consult and feed several computer applications at once.

• That you have interpersonal communication skills and empathy.

• That you have quick and effective resolution of inquiries.

• That you have communication skills and a vocation for service.

• That you have high organizational skills.

• That you have the ability to perform several tasks simultaneously.

• Indefinite contract - stability from day one.

*This is a part-time employment contract, of 30 hours per week (6 hours M-F) preferably in the afternoon shift, although with the possibility of working a rotating shift W-Th. There is also the possibility of working additional hours.

• Rotating morning and afternoon shifts or fixed afternoon shift.

• 3 days of teleworking per week, once the training period has ended (6 months)

• Variable remuneration through quarterly commissions.

• Salary of €17,000 gross per year for the part-time employment.

• Free CIGNA health insurance - because your well-being matters to us.

• Other benefits that will make you smile.

If you like working in a dynamic environment, we want to meet you!

Here you don't just come to work... you come to make a difference.

• You will handle customer calls, offering professional advice and resolving inquiries related to orders, products, and services.

• You will manage orders: verifying data and providing clear communication regarding delivery times, order status, and incidents. You will proactively follow up on them, anticipating possible delays or changes in delivery times.

• You will resolve incidents and doubts regarding orders placed through the enabled channels.

• You will advise customers on the most suitable products according to their needs, contributing to loyalty and satisfaction.

• You will make calls for commercial support campaigns and to verify order status.

• You will manage complementary administrative tasks, ensuring the correct updating of information in internal systems and complying with established procedures.

• You will collaborate with other departments (operations, commercial, logistics, finance) to guarantee a fast and coordinated response to any incident.

• You will contribute to the continuous improvement of processes, proposing solutions that optimize customer service and operational efficiency.