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EMEA Quality Performance Engineer

Hybrid in Sant Cugat del Vallès·Full-time·Added 2 months ago

HP

110 open roles

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Overview

Job details

  • Permanent contract

    Full-time hours.

  • Hybrid

    Office and home days — the ad has the split.

Requirements

  • Have the right to work in Spain

    HP doesn't mention sponsorship in the ad.

  • Be near Sant Cugat del Vallès for hybrid days

    No relocation package mentioned.

  • Have 4+ years of experience

    Mid-level role.

  • University degree

    “Bachelor's or Master's degree in Engineering (Mechanical, Electrical, Industrial or related field)” — per the ad.

Pay & benefits

What you'll get

  • A truly international experience: Work in a global organization with colleagues from 60+ nationalities, collaborating across cultures and geographies.
  • Continuous growth & career development: Multiple internal mobility and career opportunities, supported by HP's learning platform to keep growing your skills.
  • Competitive benefits package, including:
    • Hybrid work model (home office / office), depending on the role/functions
    • Health & Life insurance
    • Ticket Restaurant Vouchers or lunch at reduced prices at our canteen
    • Flexible working hours to support work-life balance
    • HP Flex Program: Kindergarten vouchers & Transport Card
    • Exclusive HP products offers and discounts for employees, friends and family
  • Inclusion & belonging at the core: Join our global employee networks such as Women, Pride, Inclusion, NextGen, Sustainability & DisAbility, with opportunities to get involved locally.
  • Give back to the community: Participate in volunteering initiatives or join our annual HP Charity Day held onsite.
  • Stay active & energized: Access our sports center (indoor & outdoor) with 25+ coordinated activities.
  • Onsite medical services: Doctor and medical team available for annual checkups, nutrition, oral hygiene, physiotherapy, and general health.
  • Creativity & innovation: Enjoy our Printing Happy Hour-from photos to large posters-and hands‑on workshops using the latest printing technologies, from wall covers to 3D printing.
  • Easy commuting: Free parking available or excellent access via nearby train services.
  • Women Network initiatives: Networking events, STEM promotion, business acumen talks, work-life balance sessions, and future‑skills development.

Sales & Services Entity

Requirements

What we're looking for

  • Strong root cause analysis and problem-solving skills
  • Solid understanding of repair processes, serviceability, and lifecycle engineering
  • Experience with supplier/partner governance and performance management
  • Ability to balance operational priorities with structured engineering deliverables
  • Data-driven mindset with ability to analyze trends and drive actions
  • Strong communication and stakeholder management skills
  • Ability to operate in a global, matrixed environment with high autonomy

Education & certifications

  • Bachelor's or Master's degree in Engineering (Mechanical, Electrical, Industrial or related field)
  • 4+ years of experience in quality engineering, product support, repair operations, or similar roles
  • Experience managing suppliers or repair partners in a global environment preferred
  • Experience with complex electromechanical systems (printing or similar) preferred
  • Experience with technical documentation, repair engineering, or serviceability is a strong advantage

The role

The EMEA Quality Performance Engineer is responsible for owning end‑to‑end service quality and engineering performance for a defined set of repair partners within Services Supply Chain, while also contributing to global standardization through technical documentation ownership.

The role primary focus is on quality execution, repair partner governance, and value delivery, and a secondary responsibility is dedicated to aligning, preparing and maintaining global technical documentation for assigned commodities.

The role combines Quality Performance Management accountability with engineering depth, acting as the single point of ownership for quality outcomes, partner performance, and global serviceability standards, ensuring consistency, scalability, and efficiency across the global repair network.

What you'll do

  • Own quality performance for assigned repair partners and commodity portfolio and ensure alignment with global targets
  • Drive proactive risk identification and ensure rapid containment and resolution
  • Lead corrective actions across repair partners and product lines
  • Own end‑to‑end resolution of complex quality and engineering escalations
  • Lead structured Root Cause Analysis and ensure implementation of sustainable corrective actions
  • Coordinate with Global Engineering, GBU, suppliers, and operations to close issues effectively
  • Own engineering governance of assigned outsourced repair partners
  • Drive partner performance across key KPIs (quality, yield, efficiency, scrap, NTF...)
  • Establish and run governance cadence (performance reviews, audits, escalation loops...)
  • Drive repair yield improvement and waste reduction initiatives aligned with business targets
  • Identify, prioritize, and execute value capture opportunities linked to repair and operations
  • Translate quality issues into measurable cost impact and corrective actions
  • Own execution across product lifecycle stages (NPI → sustaining → end‑of‑life)
  • Ensure service readiness and quality stability during NPI ramp
  • Provide structured serviceability feedback to Global Engineering and GBU
  • Influence product improvements through field data and repair insights
  • Ensure repair readiness for new product introductions (NPIs)
  • Identify readiness gaps and drive mitigation actions
  • Validate deployment of global standards and repair capabilities
  • Own creation and maintenance of global technical documentation for assigned commodity scope
  • Ensure documentation is aligned, standardized, reusable, and applicable across regions
  • Incorporate field learnings, RCA insights, and partner feedback into documentation updates
  • Support global deployment of documentation and ensure alignment with repair operations
  • Provide technical guidance to regional operations, planning teams, and repair partners
  • Act as primary interface for quality and engineering issues within assigned repair partners and commodities
  • Support operational decision-making with engineering insight and data
  • Operate within global processes, tools, and governance framework
  • Contribute to global consistency through standardization of repair and engineering practices
  • Reduce single points of failure (SPOFs) through knowledge sharing and documentation ownership

How you'll work

Full time

No shift premium (Spain)

description

EMEA Quality Performance Engineer

Job

Engineering

About HP

HP (Hewlett-Packard) is a global technology company that designs and manufactures a wide range of hardware, software, and services, from personal computers and printers to 3D printing and hybrid work solutions. With a workforce of roughly 58,000 employees worldwide, HP operates across more than 170 countries and is a household name in the technology sector, particularly known for its personal computing and printing innovations.

In Spain, HP has a significant presence with offices in Barcelona and Madrid, employing thousands of professionals across engineering, sales, marketing, and operations. The company is a major employer of international talent in Spain, offering a multicultural work environment and English-speaking roles, making it a relevant destination for professionals looking to relocate. HP's Spanish operations are deeply integrated into its EMEA structure, providing opportunities in areas like additive manufacturing, cybersecurity, and data analytics.

Industry
Technology
Founded
1939
Employees
50,000–60,000
Headquarters
Palo Alto, USA
In Spain
Barcelona, Madrid
Website
hp.com

Good to know if you are moving

  • HP offers a global, English-first work environment in its Spanish offices, making it accessible for non-Spanish speakers.
  • The company has a strong internal mobility program, allowing employees to transfer between countries and roles.
  • HP's Spanish offices are located in Barcelona and Madrid, two of the most international and well-connected cities in Spain.
  • The company is a major player in additive manufacturing and cybersecurity, areas where Spain is building a local tech hub.
  • HP provides competitive benefits and a structured career path for engineering and business roles.

In their own words

Additional information

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP'sEEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"

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