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IT Project Manager - Customer Support Digital & Data Transformation

On-site in Sant Cugat del Vallès·Full-time·Added 1 month ago (last checked 22 Oct)

HP

124 open roles

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Our summary

Work mode
On-site, Sant Cugat del Vallès
Contract
Full-time
English
Required
Experience
10+ years
Education
University degree

Visa options

  • The ad rules out sponsorship

    The advert says visa sponsorship isn’t available for this role.

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Skills

Requirements

What we're looking for

  • Bachelor's or Master's Degree in Computer Science, Information Technology, Business, Data/Analytics or a related discipline, or equivalent experience.

  • Ideally 10+ years of experience leading complex IT projects or programs.

  • Significant experience in Customer Support / Contact Center / Self Help, digital transformation, data/analytics, or related business transformation environments.

Nice to have

  • IT project and program management

  • Digital transformation

  • Customer Support (CS) transformation programs

  • Customer Support processes knowledge

  • Remote CS / distributed Contact Center operations

  • Contact Center data and analytics

  • Data product ownership, governance and reporting solutions

  • Requirements and roadmap management

  • Process improvement and automation

  • Risk, issue and dependency management

  • Stakeholder and executive communication

  • Systems integration and technology delivery

  • Operational readiness and change management

  • Business case and strategic planning

Pay & benefits

Visa & relocation

No

The role

IT Project Manager - Customer Support Digital & Data Transformation

HP's Enterprise Data and Analytics organization is looking for experienced Project Manager in the field of Customer Support Digital and Data Transformation having unique mastery and recognized authority in relevant subject matter knowledge, including technologies, theories and techniques. The successful candidate will provide innovative solutions and lead large, cross-functional projects that affect long-term goals and objectives as well as will exercise independent judgment, develop strategy and functional direction, and influence senior stakeholders across organizations.

What you'll do

  • Partners with Customer Support business and IT leaders to define and execute digital transformation and CS transformation programs aligned with business strategy and customer needs.

  • Leads large, complex, cross-functional IT programs spanning Customer Support, data, analytics, digital platforms and related technologies, with high business impact, risk and organizational complexity.

  • Owns the Digital CCC or/and Customer Support Delivery Data Product, driving its strategy, roadmap, governance, evolution and adoption in alignment with Customer Support business priorities and enterprise data standards.

  • Acts as a data SME for Contact Center or/and Customer Support Delivery capabilities, helping translate CS business requirements and operational needs into data, reporting, analytics and technology solutions.

  • Applies a deep understanding of remote CS operating models, customer support environments and the challenges of managing distributed support operations.

  • Leverages strong CS processes knowledge to identify opportunities to simplify, automate and improve Customer Support processes, customer experience and operational efficiency.

  • Partners with business and technology teams to define requirements, roadmaps, milestones, dependencies and delivery priorities for CS transformation initiatives.

  • Leads governance across complex programs, including risk and issue management, dependency tracking, executive reporting, operational readiness and transition to sustainable solutions.

  • Connects business process, data, technology and architecture decisions to ensure that transformation initiatives deliver measurable business outcomes.

  • Communicates complex topics clearly and influences senior stakeholders to drive decisions, resolve issues and maintain alignment across organizations.

  • Identifies and drives process, product and service improvements based on business needs, technology trends and Customer Support transformation opportunities.

  • Develops and applies standards, tools and best practices that strengthen IT project/program management and transformation capabilities.

How you'll work

Full time

No shift premium (Spain)

No

Impact & Scope

Impacts the function and leads complex programs requiring understanding of multiple disciplines across HP. Builds alignment between Customer Support business needs, processes, data and technology, and drives transformation initiatives that improve customer experience, operational effectiveness and business outcomes.

Uses broad business and technical expertise to resolve complex issues and drive transformation across multiple organizations. Operates effectively in ambiguous environments, balances competing priorities and influences stakeholders without direct authority.

Job -

Data & Information Technology

About HP

HP (Hewlett-Packard) is a global technology company that designs and manufactures a wide range of hardware, software, and services, from personal computers and printers to 3D printing and hybrid work solutions. With a workforce of roughly 58,000 employees worldwide, HP operates across more than 170 countries and is a household name in the technology sector, particularly known for its personal computing and printing innovations.

In Spain, HP has a significant presence with offices in Barcelona and Madrid, employing thousands of professionals across engineering, sales, marketing, and operations. The company is a major employer of international talent in Spain, offering a multicultural work environment and English-speaking roles, making it a relevant destination for professionals looking to relocate. HP's Spanish operations are deeply integrated into its EMEA structure, providing opportunities in areas like additive manufacturing, cybersecurity, and data analytics.

Industry
Technology
Founded
1939
Employees
50,000–60,000
Headquarters
Palo Alto, USA
In Spain
Barcelona, Madrid

Good to know if you are moving

  • HP offers a global, English-first work environment in its Spanish offices, making it accessible for non-Spanish speakers.
  • The company has a strong internal mobility program, allowing employees to transfer between countries and roles.
  • HP's Spanish offices are located in Barcelona and Madrid, two of the most international and well-connected cities in Spain.
  • The company is a major player in additive manufacturing and cybersecurity, areas where Spain is building a local tech hub.
  • HP provides competitive benefits and a structured career path for engineering and business roles.

In their own words

Additional information

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"

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