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Teleassistance Operator

On-site in Madrid·Part-time·Added today (last checked 10 Nov)

ILUNION

484 open roles

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Our summary

Hours: Rotating shifts · Includes weekends
Work mode: On-site, Madrid
Contract: Part-time
Spanish: Expected (ad in Spanish)

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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This job advert was originally written in Spanish.

Requirements

Nice to have

It will be positively valued to have a valid disability certificate (equal to or greater than 33%), to have a recognized incapacity compatible with this position, or to belong to a vulnerable group with supporting documentation, as well as experience in a similar position, in geriatrics and/or in the healthcare sector.

The role

At Ilunion VidaSénior, we are looking to hire teleassistance teleoperators to join our team, in our Madrid office in Vallecas.

What you'll do

Some of your main functions will be:

Reception and management of incoming and outgoing calls from service users, following the protocols established by Public Administrations.
Handling of health and social emergencies as an Operator in the Care Center of the Teleassistance Service for the elderly.
Management of technical incidents remotely, medication reminders, medical appointments, and other socio-health support required by our users.
Socio-health training and experience with the elderly will be valued.

How you'll work

We offer part-time contracts, in rotating shifts, working from Monday to Sunday and resting according to a roster.

About ILUNION

ILUNION is a Spanish business group owned by ONCE Foundation, operating across multiple sectors including hotels, security, cleaning, laundry services, elderly care, and accessibility solutions. With over 35,000 employees, the group is one of Spain's largest employers of people with disabilities, integrating social commitment into its business model. Its hotel division, ILUNION Hotels, manages a portfolio of urban and resort properties across Spain, while other business units provide facility services, textile care, and senior living solutions.

ILUNION has a strong presence throughout Spain, with offices and operational centers in Madrid, Barcelona, Seville, Valencia, and many other cities. The company is deeply committed to social inclusion, with a workforce where over 40% of employees have disabilities. For international professionals, ILUNION offers a unique opportunity to work in a purpose-driven organization that values diversity and inclusion, with roles ranging from hotel operations to healthcare and technical positions. The company provides a supportive work environment and is actively involved in creating accessible and inclusive workplaces.

Industry: Hotels
Founded: 2014
Employees: 50,000+
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Seville and 7 more

Good to know if you are moving

ILUNION is a social enterprise that employs over 40% of its workforce from people with disabilities, making it a leader in inclusive employment in Spain.
The company operates in multiple sectors including hotels, security, cleaning, laundry, and senior care, offering diverse career opportunities.
ILUNION has a strong commitment to accessibility and innovation, with a dedicated business unit for accessibility solutions.
The company is part of the ONCE Foundation, one of the most prominent social organizations in Spain, providing stability and a strong corporate culture.
ILUNION offers roles across Spain, from major cities like Madrid and Barcelona to smaller towns, providing opportunities in various regions.

In their own words

About the company & team

ILUNION VidaSénior manages the services related to Dependency for ILUNION, the brand of the companies within the Grupo Social ONCE. A company that was born in 1988 with a clearly social vocation.

By working at ILUNION VidaSénior, you will participate in projects that bet on an egalitarian, supportive, and kind world focused on people. ILUNION VidaSénior, faithful to its commitment to people and to its work as a standard-bearer for the accessibility and inclusion of people with disabilities, has become a pioneering company within the Socio-Health sector, both by generating spaces for everyone and by successfully serving as a model for labor inclusion.

That ILUNION VidaSénior is a different world is evident in everything it does.

At ILUNION VidaSénior, we work day by day to build a better world, where all people are included. A spectacular project that needs people like you, whose talent and energy drive us to multiply who we are and what we do.

We are looking for people who are aligned with our purpose and our values.

Do you consider yourself a committed person, with drive, and do you believe you fit this position? This is your opportunity!