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Teleoperator

On-site in Ourense·Part-time·Added 25 days ago

ILUNION

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Overview

Work mode: On-site, Ourense
Contract: Part-time
Education: Vocational training (FP Grado Medio)

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Home Care

This job advert was originally written in Spanish.

Requirements

What we're looking for

REQUIREMENTS
Qualification: Professional certificate in telecare call management and/or intermediate vocational training cycles in caring for people in situations of dependency.

Nice to have

WE WILL ALSO VALUE
- Experience in similar positions
- Disability certificate of 33% or higher
- Recognized disability
- Accrediting document of belonging to a vulnerable group

The role

We are ILUNION VidaSénior, the ILUNION group company that cares for the elderly and dependents.

We have been dedicated to the social health sector for over 30 years through different services: Day Centers, Home Help, Telecare, and Elderly Residences. We also invest in new services, such as senior living.

We are in a growth phase, and we need to incorporate people into our teams who want to contribute to our purpose, caring for and attending to the elderly.

We are looking for telecare operators to join our team.

What you'll do

Responsibilities: Managing calls using the computer system.

Making follow-up calls.
Responding to queries raised by users.
Making calls for other types of scheduled activities, such as courtesy calls, medication reminders, calls at the user's request, confirmation of hospital admission/discharge, absence/suspension, and emergency follow-up.
Creating, consulting, and modifying schedules as required.
Handling and updating social and health data in the management application.
Providing information, follow-up, and registration to users on topics of interest proposed by the contracting authority and/or ILUNION VidaSénior.
Recording, tracking, and updating temporary user movements within the service.
Recording social and health data and any other information related to the service and/or the user in the management application.
Managing and handling technical calls and alarms.

How you'll work

WE OFFER
- Part-time work on rotating shifts (morning / afternoon / night) to cover a sick leave period.

About ILUNION

ILUNION is a Spanish business group owned by ONCE Foundation, operating across multiple sectors including hotels, security, cleaning, laundry services, elderly care, and accessibility solutions. With over 35,000 employees, the group is one of Spain's largest employers of people with disabilities, integrating social commitment into its business model. Its hotel division, ILUNION Hotels, manages a portfolio of urban and resort properties across Spain, while other business units provide facility services, textile care, and senior living solutions.

ILUNION has a strong presence throughout Spain, with offices and operational centers in Madrid, Barcelona, Seville, Valencia, and many other cities. The company is deeply committed to social inclusion, with a workforce where over 40% of employees have disabilities. For international professionals, ILUNION offers a unique opportunity to work in a purpose-driven organization that values diversity and inclusion, with roles ranging from hotel operations to healthcare and technical positions. The company provides a supportive work environment and is actively involved in creating accessible and inclusive workplaces.

Industry: Hotels
Founded: 2014
Employees: 50,000+
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Seville and 7 more
Website: ilunion.com

Good to know if you are moving

ILUNION is a social enterprise that employs over 40% of its workforce from people with disabilities, making it a leader in inclusive employment in Spain.
The company operates in multiple sectors including hotels, security, cleaning, laundry, and senior care, offering diverse career opportunities.
ILUNION has a strong commitment to accessibility and innovation, with a dedicated business unit for accessibility solutions.
The company is part of the ONCE Foundation, one of the most prominent social organizations in Spain, providing stability and a strong corporate culture.
ILUNION offers roles across Spain, from major cities like Madrid and Barcelona to smaller towns, providing opportunities in various regions.

All open roles at ILUNION