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89,000+ live jobs€18,355 a year
Gross, as stated in the ad.
About €1,390 a month after tax.
Permanent contract
Per the ad.
Fully remote
Per the ad.
Have the right to work in Spain
ILUNION doesn't mention sponsorship in the ad.
This job was automatically translated to English.
What do we offer?
Knowledge of Windows 10 and Windows 11, Microsoft 365, Active Directory, antivirus, configuration of printers and Android devices, as well as basic notions of LAN/WAN networks, TCP/IP, DNS, and DHCP is required. The person must be able to investigate and diagnose incidents to restore service in the shortest possible time, offering close and user-oriented attention.
We are looking for professionals with teamwork capacity, empathy, communication skills, autonomy, and service orientation. Knowledge of electronic devices related to HVAC systems (climate control, heating, and air conditioning) will be valued, although it is not essential.
Requirements
We are looking for an N1/N2 Help Desk Technician to join a stable project in Madrid. The selected person will be responsible for providing technical support to users, managing incidents, and ensuring the correct operation of corporate equipment and applications.
Their functions will include telephone and email support, the registration, tracking, and resolution of incidents using tools such as Jira, ServiceNow, or Remedy, as well as remote support to users. They will also perform diagnostic and resolution tasks for hardware and software incidents, installation and configuration of computer equipment and peripherals, equipment imaging, backups, and system restoration.
ILUNION is a Spanish business group owned by ONCE Foundation, operating across multiple sectors including hotels, security, cleaning, laundry services, elderly care, and accessibility solutions. With over 35,000 employees, the group is one of Spain's largest employers of people with disabilities, integrating social commitment into its business model. Its hotel division, ILUNION Hotels, manages a portfolio of urban and resort properties across Spain, while other business units provide facility services, textile care, and senior living solutions.
ILUNION has a strong presence throughout Spain, with offices and operational centers in Madrid, Barcelona, Seville, Valencia, and many other cities. The company is deeply committed to social inclusion, with a workforce where over 40% of employees have disabilities. For international professionals, ILUNION offers a unique opportunity to work in a purpose-driven organization that values diversity and inclusion, with roles ranging from hotel operations to healthcare and technical positions. The company provides a supportive work environment and is actively involved in creating accessible and inclusive workplaces.
or browse Madrid·Engineering·IT support·Junior·Remote·Community of Madrid·Hotels
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