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IT Support Technician - User Support

On-site in Spain·Added 27 days ago (last checked 8 Oct)

Indra

476 open roles

Overview

Work mode
On-site, Spain
Experience
2+ years
Education
Higher vocational training (FP Grado Superior)
Benefits
Flexible pay plan

Visa options

  • The ad doesn’t mention sponsorship

    Not a refusal, but not a yes. Worth asking in your first message.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

🎯 What are we looking for?

Don't worry if you don't meet 100% of what we're looking for. Go ahead, get to know our offer and tell us what you can bring to the table! 🚀

✅ Technical training: Higher Vocational Training degree, FPII or equivalent, in ICT specialties.

✅ At least 2-3 years of experience as a CAU Support Technician, Helpdesk.

✅ Experience in telephone user support and remote assistance.

✅ Experience in the use of User Support Center (Help Desk) management tools.

✅ Solid knowledge of the Windows 10/11 Operating System.

✅ Knowledge of office tools, email, and browsers

Pay & benefits

What you'll get

  • Stability and Future 🏢✨: Long-term projects in a leading technology company with more than 50,000 professionals, with financial security.
  • Innovative and High-Impact Projects 🚀: You will work with cutting-edge technologies, with an impact both nationally and internationally.
  • Close and Transparent Environment 🤝: You will enjoy direct and fluid communication with managers and colleagues, in a collaborative and open environment.
  • Autonomy and Flexibility ⏳: You will have the freedom to organize your work, with a real work-life balance. Some positions require shift work or availability for on-call duties, depending on operational needs.
  • Career Plan Tailored to You 📈: Designed to boost your professional growth and development.
  • Continuous Training 📚: through Open University and Udemy for Business (more than 6,000 courses for you to specialize!).
  • Exclusive Discounts for Your Well-being 🎁: Enjoy advantages at gyms, restaurants, stores, leisure, and much more as an Indra employee.
  • Competitive compensation 💰 and flexible benefit plans 💸📊 tailored to your needs.

The role

Indra, Tech for the future.

We drive digital transformation with impact, thanks to advanced technology, sector knowledge, and global talent.

💻 Join our team!

Being part of our Digital Infrastructure, Communications & Workspace team is much more than a professional challenge: it is the opportunity to design and lead technology solutions that keep pace with the evolution of current and future systems and communications.

We work to build robust, secure, and scalable digital infrastructures, ensuring high levels of reliability, boosting organizational productivity, and optimizing our clients' return on investment.

You will be part of projects that transform the technological infrastructure of leading companies, delivering real value to their business and positioning our proposal as an industry benchmark. If you are motivated by making an impact through technology and being part of strategic projects, this is your place.

What you'll do

💡 What will you do?

  • Providing telephone and remote support to users, resolving technical incidents in the IT field.
  • Managing requests through Help Desk tools.
  • Administering computer equipment, Windows 10/11 operating systems, and office productivity tools.
  • Support for networks, digital certificates, video conferencing, and electronic administration, etc.

Hiring process

2 steps2 interviews1–2 weeks in all
  1. Profile review

  2. First contact

    With recruitment team · Phone call · 5–10 min

    A short call to get to know you and answer your questions.

  3. Technical interview

    With the team

    A meeting with the team, who explain the project and day-to-day tasks and explore your technical knowledge; it may include short aptitude and English tests.

  4. Offer and welcome

  • The technical interview may include short psychological aptitude and English tests if needed.
  • The first call may come from an unknown number.

Hiring process

🕓 What does our selection process look like?

  • Profile Review 🔍: We evaluate your experience and skills to determine if you fit what we are looking for.
  • First Contact (5-10 min) 📞: If you receive a call from an unknown number, it's our team! It will be a quick conversation to get to know you and answer any questions.
  • Technical Interview 🤝: You will meet with the team, who will explain the project and daily tasks. We will also explore your technical knowledge. Additionally, we will conduct brief tests on psychological competencies and English (if necessary).
  • Interview with the talent acquisition team🤝: We want you to get to know us better as a company—values, flexibility, career model... so that both you and our talent team can assess whether there is a match.
  • Offer and welcome 🎉: If everything goes well, you will join our team and we will begin this new stage!

About Indra

Indra is a global technology and consulting company headquartered in Madrid, Spain, and a leader in IT and defense systems. It provides advanced solutions in air traffic management, defense electronics, cybersecurity, and digital transformation for clients worldwide. With a workforce of over 50,000 employees, Indra operates in more than 140 countries, making it one of Europe's largest defense and technology firms.

In Spain, Indra has a strong presence with major offices in Madrid, Alcobendas, and other cities, and it is a key player in the national defense and aerospace sectors. The company offers a wide range of roles for international professionals, from engineering and cybersecurity to project management and software development. Indra's work culture emphasizes innovation and technical excellence, and it actively recruits international talent, providing opportunities to work on cutting-edge projects in defense, space, and digital transformation.

Industry
IT and Defense
Founded
1993
Employees
50,000+
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona, Alcobendas

Good to know if you are moving

  • Indra is a major defense contractor, offering opportunities to work on advanced defense systems like SCAPA and NGWS.
  • The company has a strong focus on innovation, with significant investment in R&D and technology development.
  • Indra provides hybrid and remote work options for many roles, offering flexibility for international hires.
  • With offices in Madrid and Barcelona, Indra offers a chance to live in Spain's two largest cities.
  • Indra is a global leader in air traffic management, with its systems used in over 100 countries.

In their own words

Additional information

Indra, Tech for the future.

Our commitment is to promote work environments where people are treated with respect and dignity, fostering the professional development of our staff and ensuring equal opportunities in their selection, training, and promotion, offering a work environment free from any discrimination based on gender, age, disability, sexual orientation, gender identity or expression, religion, ethnicity, marital status, or any other personal or social circumstance.

INDRA is a Top Employer 2025 company! Join a company certified as one of the best employers in Spain, thanks to our comprehensive HR management and the conditions for our professionals.

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