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Systems Support Technician

On-site in Madrid·Full-time·Added yesterday (last checked 12 Nov)

16 open roles

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The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.

Nice to have

This job advert was originally written in Spanish.

Higher Vocational Training in Computer Systems Administration or Intermediate Vocational Training in Microcomputing and Systems
and Networks.
Knowledge of Windows and macOS.
Minimum of 1 year of experience in a similar position.
Knowledge of the Blackboard educational tool.
B2 English level.

Stable incorporation into a solid and expanding project.

Attractive Social Benefits package

We are selecting a Systems Support Technician to join our Institution on a stable and on-site basis.

Management of incidents and requests through the ticketing system.

Platform, review, update, and maintenance of the IT park at a departmental level and in classrooms.
Active Directory administration: management of accounts, permissions, network drives, shared mailboxes, etc.
On-site and remote support in classrooms (equipment, hybrid systems, etc.).
On-site and remote support for devices loaned by the University to teaching and administrative staff.
Management and support of hardware assets (maintenance, updates, incident resolution).
Management, monitoring, updating, and reporting of inventory.
Management and support of software assets (maintenance, updates, and troubleshooting).
Configuration and support of VoIP telephony.
Monitoring of services (printing, network, servers, etc.).
Administration of Windows, Linux (laboratories), and macOS operating systems.
Resolution of incidents in corporate services (WiFi, printing, email, etc.).
Support and resolution of incidents in VDI environments (virtual desktop infrastructure in physical classrooms) for students and teaching staff.
Maintenance and resolution of incidents in NCH services (virtualized desktop infrastructure) for students and faculty.
Support for the correct functioning of technological services directed at students.

Inventory, storage, and control of IT material (equipment, devices, cabling,

peripherals, etc.).

Management and control of equipment loans, including filing and digitization of documentation.
Preparation and maintenance of technical documentation and manuals.
Coordination with external providers for the management of incidents in contracted services and corporate devices, ensuring their correct use and maintenance.
Performance of other tasks specific to the area that may arise due to departmental, corporate needs, or the natural evolution of the position.