EDR/XDR Service Lead (Product Owner / Service Lead)

• More than 8 years of experience in operational cybersecurity.
• Demonstrable experience in the definition, evolution, and governance of managed security services and deep knowledge of EDR/XDR platforms, especially:
  • CrowdStrike Falcon.
  • Microsoft Defender XDR.
  • Palo Alto Cortex XDR/XSIAM.
  • Trend Vision One.
• Advanced knowledge of threat detection and response methodologies.
• Experience in service design, catalogs, operating models, and technological evolution strategies.
• Ability to translate business requirements into operational and technical capabilities.
• Experience in defining KPIs, SLAs, XLAs, and value metrics for customers.
• Knowledge of modern SOC architectures and MDR models.

To be valued | Certifications

• CrowdStrike Certified Falcon Administrator (CCFA).
• CrowdStrike Certified Falcon Responder (CCFR).
• Microsoft SC-200.
• Microsoft SC-100.
• Palo Alto PCSAE.
• Cortex XDR/XSIAM Certifications.
• Product management and technological service design.
• Service Design and Service Management.
• Threat Intelligence.
• Exposure Management.
• Vulnerability Management.
• Security Operations Metrics.
• FinOps applied to security platforms.
• AI applied to security operations.
• SOAR automation and Security Orchestration.

Join a team that drives innovation and works on high-impact projects. At Inetum, we value expertise and knowledge, and we want to help you take your career to the next level in a collaborative and dynamic environment. 

We offer the opportunity to attend, together with the cybersecurity team, conferences, talks and lectures at IT Security Congresses, such as Navaja Negra, RootedCON, Hacken, CCN STIC conferences, etc., as we sponsor many of these events.

We provide you with a broad training catalogue in technical skills and certifications according to the requirements of projects and clients. Language training, where you can choose from 12 options. Training in personal skills within the professional sphere. Access to additional platforms such as Udemy and OpenWebinars.

We offer you a flexible benefits package, allowing you to choose from different products and decide yourself how to allocate them: health insurance, meal vouchers, childcare, transport card and training. In addition, you will have life insurance included as part of your benefits. You will also have access to corporate group advantages, such as discounts on various products and services.

The contract will be permanent, with flexible office hours and the possibility of remote work so you can best balance your personal and professional life. We provide stability and an excellent working environment, made up of the best professionals in the field of Cybersecurity.

We offer an attractive career path based on experience and personal potential, within a company in continuous evolution and with solid growth.

Join Inetum to participate in the technological and digital transformation of leading national and international organizations. We are committed to generating a positive impact on our clients, their processes and technology, but also on you.

Lead the definition, governance, and evolution of the EDR/XDR service, being responsible for its value proposition, capability catalog, service levels (Tiers), deliverables, operating model, and technological roadmap. Supported by a team of specialists, you will ensure the continuous improvement of the service and its alignment with customer needs, guaranteeing effective coverage against threats and the incorporation of the most relevant capabilities provided by strategic vendors.

Professional with a strategic vision and orientation toward service management, capable of acting as the person responsible for the evolution and positioning of the EDR/XDR and MDR offering, guaranteeing both the adequacy of the capability catalog and its correct implementation and operational adoption. You must collaborate closely with the Service Manager and the various SOC teams to ensure alignment between the service strategy, customer needs, and available technological capabilities. You will combine solid knowledge of the main EDR/XDR platforms on the market with capabilities in service design, technological governance, roadmap definition, and continuous improvement. Your success will be measured by the maturity, differentiation, adoption, and value generation of the service, as well as by your ability to drive its evolution in a sustainable manner aligned with business objectives.

• Service definition and governance
• Technological strategy and roadmap
• Capability catalog management
• Definition of Tiers and service models
• Definition and control of deliverables
• Detection and response governance
• Continuous service improvement
• Support to business areas and pre-sales
• Manage the complete lifecycle of the EDR/XDR service.
• Define and update the product strategy.
• Periodically review the capability catalog.
• Maintain the technological evolution roadmap.
• Evaluate new capabilities from CrowdStrike, Microsoft, Palo Alto, and Trend Micro.
• Coordinate detection coverage improvement initiatives.
• Perform comparative analyses between platforms and solutions.
• Define operational and technical standards.
• Participate in service committees and periodic reviews with customers.
• Establish KPIs and service adoption metrics.
• Identify opportunities for automation and operational optimization.
• Lead initiatives to improve customer experience and the perceived value of the service.