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Junior IT Support and Operations Technician

On-site in Madrid·Full-time·Added today (last checked 15 Oct)

Overview

Work mode
On-site, Madrid
Contract
Full-time
Hours
Rotating shifts, including nights
Education
Higher vocational training (FP Grado Superior)

Visa options

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

🎯What are we looking for?

  • Higher Vocational Training in IT or similar.
  • Previous experience in technical support, IT operations, or incident management. We will also value profiles with initial experience who want to continue growing.
  • Initiative, desire to learn, and motivation.

The role

🍂 October checklist

☑️ Getting back into the routine (more or less).

☑️ Starting to take out the mid-season clothes.

☑️ Accepting that beach days are behind us.

☑️ Finding a new project in which to continue growing professionally.

If you have already done the first three... let's go for the last one 😉

WE ARE LOOKING FOR JUNIOR OPERATIONS TECHNICIANS! 💻🛠️ Yes, we are still building a team for a critical service that starts shortly.

What you'll do

🔎What will you do?

  • Manage and resolve level 1 incidents.
  • Analyze their impact and perform the corresponding follow-up.
  • Escalate and coordinate incidents via BMC-ITSM.
  • Work with Windows and Linux operating systems.
  • Keep different teams informed during critical situations.
  • Identify improvements and automations to reduce repetitive incidents.
  • Document all actions taken.

How you'll work

📍 Conditions

  • Madrid-Arganzuela (Plaza de Legazpi area).
  • On-site modality.
  • 24/7 rotating shifts (availability for mornings, afternoons, and nights)
  • Salary according to Junior profile.
  • If you have availability to start as soon as possible, even better!

About Infortec Consultores

Infortec Consultores is a technology services and consulting company that works across a broad range of IT disciplines, including software development, systems administration, database management, cybersecurity, data engineering, and IT service and project management.

Its activity spans areas such as programming, architecture, quality, ERP/CRM and business intelligence, hardware, networks and security, helpdesk, systems, and telecommunications, with roles ranging from junior support technicians to senior architects and tech leads.

Industry
IT Services

Good to know if you are moving

  • Numerous positions are advertised as 100% remote (Teletrabajo/Remoto), e.g. 'Senior Developer (.NET) – 100% REMOTO'.
  • Some roles require advanced English, such as 'IT Operations/Service Management-Inglés C1(remoto)' and 'Python Developer - Madrid (inglés C1)'.
  • Openings span many Spanish cities, including Madrid, Barcelona, Bilbao, Málaga, Sevilla, Granada and Palma de Mallorca.

In their own words

About the company & team

🧩 Are you up for growing with our team?

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