IT Support Technician Level 2 VIP

• Minimum of 2 years of experience in Corporate IT Support and Level 2 Support.

• Advanced knowledge of:

  • Windows 10 and Windows 11.

  • Microsoft 365.

  • Microsoft Teams.

• Experience with macOS operating systems.

• Basic administration of Active Directory.

• Management of iOS and Android mobile devices.

• Experience with ITSM tools (Jira Service Management or similar).

• Basic knowledge of:

  • TCP/IP.

  • DNS.

  • DHCP.

  • VPN.

  • WiFi.

• Experience in videoconference room support.

• Previous experience in VIP or Executive Support.

• Knowledge of ManageEngine Endpoint Central or other UEM platforms.

• Basic knowledge of EDR and corporate antivirus solutions.

• Basic knowledge of PowerShell.

• Microsoft certifications.

• ITIL Foundation certification.

• Experience in drafting procedures and technical documentation.

We are looking for a Level 2 IT Support Technician with experience in corporate environments and VIP user support, to join a high-criticality support service.

The selected person will be responsible for resolving complex technical incidents, providing support to executives and the executive committee, as well as guaranteeing the operational continuity of the technological services used by strategic users of the organization.

• Diagnosis and resolution of incidents escalated from Level 1.

• Administration and support of Windows 10/11 and macOS environments.

• Installation, configuration, and maintenance of IT equipment.

• Support for hardware, software, and corporate applications.

• Management of incidents related to connectivity, printing, and remote access.

• Basic administration of Active Directory.

• Management of Microsoft 365 collaborative tools.

• Support for iOS and Android mobile devices.

• Documentation of technical procedures and recurring incidents.

• Coordination with other technical teams for the resolution of complex incidents.

• On-site and remote support for executives and high-criticality users.

• Technological preparation and support for meetings, corporate events, and videoconferences.

• Proactive management of devices and services assigned to VIP users.

• Urgent resolution of incidents, minimizing the impact on the user's activity.

• Support for videoconference rooms and Microsoft Teams environments.

📍 Location: Madrid
🏢 Modality: On-site (possibility of 1 day of remote work per week depending on service needs, not guaranteed)
⏰ Schedule: Monday to Friday from 09:00 to 18:00 (1 hour for lunch)
📞 On-call: Between 1 and 2 weeks per month (escalation support outside of working hours for the 24x7 Service Desk)
💰 Contract model: Daily rate per day worked

We are looking for a person with a service orientation, excellent communication skills, autonomy in incident resolution, and experience working with high-demand users in critical corporate environments.

We will especially value the ability to act with speed, discretion, and professionalism when attending to executives and the executive committee.