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VIP IT Support Technician - High English - On-site Madrid (M/F/X)

On-site in Madrid·Full-time·Added today (last checked 30 Oct)

Experis España

225 open roles

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Our summary

Hours: Monday to Friday
Work mode: On-site, Madrid
Contract: Full-time
English: Required

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Experience in VIP user support. Having worked for at least 1 or 2 years with VIP users will help you understand their expectations, anticipate their needs, and offer fast, discreet, and professional responses. This experience will be especially valuable in the headquarters office environment.

Proficiency in Windows 11 and macOS. Your knowledge of both operating systems will allow you to diagnose incidents, configure equipment, and resolve problems autonomously. Knowledge of Linux will also be useful.

Knowledge of Microsoft 365 and corporate tools. You will work with applications and services such as Office 365, Microsoft Edge, BitLocker, SCCM, AutoPilot, Microsoft Authenticator, and Teams Rooms. Knowledge of Active Directory and remote assistance tools will also be important.

Experience in on-site support and user service. Knowing how to listen, explain solutions clearly, and remain calm in difficult situations will allow you to build trust and offer an excellent experience, even when an incident requires an urgent response.

Knowledge of mobile devices and videoconferencing. Your experience with iPhone, iPad, MDM systems, and meeting rooms will help you support a connected work environment and resolve incidents efficiently.

Ability to manage incidents and priorities. You will organize tasks, perform SLA follow-up, and coordinate actions with providers. This will allow you to maintain control of incidents and ensure that each request receives the appropriate attention.

Communication in technical English. Your advanced level of English, both spoken and written, will allow you to interpret technical documentation, communicate with different interlocutors, and move confidently in an international environment.

Professional attitude and interpersonal skills. Your politeness, good professional presence, organization, decision-making ability, and orientation toward teamwork will help you interact naturally in the client's offices and convey confidence in every interaction.

Pay & benefits

What you'll get

✅ A first-class professional environment. You will work collaborating with teams and users in a technological and dynamic environment.

✅ Direct contact with VIP users. You will develop your ability to offer personalized service, manage delicate situations, and resolve incidents with discretion and confidence.

✅ A variety of technical challenges. You will work with Windows 11, macOS, Microsoft 365, mobile devices, corporate tools, and videoconferencing systems.

✅ Experience in comprehensive IT support. You will participate in incident management, equipment configuration, asset administration, audiovisual support, and coordination with providers.

✅ Development of your professional skills. You will enhance your autonomy, problem-solving ability, communication, and priority management in an environment where service quality makes the difference.

The role

Do you have experience in technical support for VIP users and do you enjoy resolving incidents with speed, professionalism, and a personal touch? You will have the opportunity to put your IT knowledge into practice in an international and demanding environment.

You will work at the client's offices, providing support to key users and contributing to ensuring technology works when they need it most. An ideal position to continue developing your technical expertise and your user service skills.

Your mission: so that technology is never an obstacle

You will be a key figure so that users can work normally, especially those who need personalized support and an agile response. Your technical knowledge and your ability to manage complex situations will make the difference in their daily experience.

Your mission will be to combine technical excellence and user service, guaranteeing a reliable, professional service oriented toward incident resolution.

What you'll do

You will resolve technical incidents for VIP users and other profiles, both in person and via telephone, email, and remote assistance tools.
You will prepare, configure, and maintain IT equipment and services, from computers and mobile devices to meeting rooms and videoconferencing systems.
You will coordinate incident resolution and service follow-up, collaborating with providers, managing assets, and controlling SLAs to guarantee quality service.

How you'll work

✅ Working hours from Monday to Friday. You will enjoy a full working day in office hours (08:30-17:30), with an organization that facilitates your weekly planning.

In your day-to-day

What will make you successful in this position?

Would you like to take the next step in your IT career?

If you have experience in VIP user support, you enjoy solving technical challenges, and you know that good user service goes much further than just solving an incident, this opportunity may fit you.

Submit your application and demonstrate how you can make a difference in the day-to-day!

About Experis España

Experis is a global technology services and resourcing company and the IT consulting brand of ManpowerGroup, with more than 25 years of experience in information technologies. It presents itself as a world leader in technology projects, delivering end-to-end services to enable its clients' digital transformation.

Its services span business transformation, cloud and infrastructure, SAP and enterprise applications, and IT selection and headhunting, complemented by Experis Academy training programs developed with IT companies and educational institutions. The company reports more than 50,000 consultants worldwide.

Industry: IT Recruitment
Employees: 50,000

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