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IT Support Technician

On-site in Madrid·Added yesterday (last checked 9 Nov)

Singularu

36 open roles

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Our summary

Work mode: On-site, Madrid
Spanish: Expected (ad in Spanish)
Education: Higher vocational training (FP Grado Superior)
Benefits: Flexible pay plan

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Education: Higher Vocational Training (ASIR, DAM, DAW, or similar) in IT/Systems.
Experience: Previous experience in Retail environments or companies with multiple locations/stores.
Location and Mobility: Residence in Madrid for in-person office work and availability to travel throughout Spain for store openings.
Soft Skills: Clear user orientation, excellent communication skills, autonomy, and agility to prioritize incidents under the dynamic pace of Retail.

Nice to have

Previous experience in Helpdesk or L1/L2 IT support roles.
Proficiency with ticketing platforms (especially Jira).
Knowledge or proficiency in Shopify POS and point-of-sale systems.
Experience in Apple device administration and MDM tools.
Basic notions of networking and connectivity (routers, switches, cabling, and WiFi).

Pay & benefits

What you'll get

Exclusive discount, included in our jewelry.
Coffee, fruit, and a team of +450 people eager to innovate.
Flexible compensation plan.
Real growth: You join a company in full expansion where your work directly impacts the customer experience and the teams.

Not sure if you fit? We value attitude vs. aptitude, so even if you do not meet 100% of the requirements, apply!

At Singularu, what makes us shine inside and out are our values. That is why we are committed to making our company a space where equal opportunity and diversity come first.

If you identify with this vacancy and are eager to grow, take the step and apply!

The role

We are looking to incorporate a technical, practical, autonomous, and decisive profile into our IT team to take responsibility for the technological support of our store network in Spain.

You will work in person from our Madrid office, acting as the first level of IT support for Retail and being a key piece in our new openings: you will travel to the stores to ensure that all technological infrastructure is perfectly installed, tested, and ready before opening day.

What you'll do

IT Support for Stores: Resolve day-to-day incidents (POS terminals, printers, screens, tablets, mobiles, and WiFi connectivity) both remotely and in person, minimizing any impact on sales.
New Openings and Deployment: Travel to new stores to set up, configure, and verify all equipment and systems on-site before opening doors.
Device and Inventory Management: Manage the Apple device fleet using MDM tools and maintain control of the IT inventory (additions, removals, shipments, and equipment collections).
Coordination and Partners: Act as the technical communication bridge with store teams, coordinate external providers/installers, and provide first-level IT support to internal users.

About Singularu

Singularu is a Spanish jewellery brand specializing in trendy pieces made from 925 sterling silver and 18kt gold plating, including rings, necklaces, earrings, and bracelets. The company describes itself as "Trendy Jewels" and emphasizes that its products are made in Spain, with a goal of international expansion. It reports reaching over 500,000 customers and working with more than 180 local and national suppliers.

Singularu has a significant retail presence across Spain, with store locations in cities such as Madrid, Barcelona, Sevilla, Valencia, Palma de Mallorca, Las Palmas de Gran Canaria, Tenerife, Girona, A Coruña, and others. The company also operates an e-commerce platform and has corporate departments including Marketing, Marketplaces & Ecommerce, Product, Retail, and Technology. It participates in youth employment programs under the Spanish National Youth Guarantee System and supports international development initiatives.

Industry: Retail / Jewellery
Headquarters: Valencia, Spain
In Spain: Valencia, Madrid, Barcelona and 9 more

Good to know if you are moving

Singularu is headquartered in Valencia, Spain, and has retail stores across multiple Spanish cities including Madrid, Barcelona, Sevilla, and Palma de Mallorca.
The company produces its jewellery in Spain, which may appeal to professionals interested in local manufacturing.
Singularu participates in youth employment programs under the Spanish National Youth Guarantee System, indicating a focus on hiring young talent.
The company has an e-commerce platform and departments such as Marketplaces & Ecommerce, suggesting opportunities in digital retail roles.
Singularu states a goal of international expansion, which could offer growth opportunities for international professionals.

All open roles at Singularu