Branch Manager

The time you spend at work, the challenges you face or the lessons you get are very important, but... What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Restaurant card.

So that thinking about what to have for lunch doesn't take up your time or your cravings.

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Banking benefits.

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us!

We are looking for a talented and enthusiastic Branch Manager to join our Branches Team in Madrid - Acacias

The responsibility of this team is to ensure the optimal operation of the branch in line with the bank and channel strategy, turning it into a key touchpoint in the relationship with our clients

As a Branch Manager, you will be responsible for the team's performance, ensuring the optimal functioning of the office according to the bank's strategy:

• Ensuring and supervising the achievement of the branch commercial objectives: KPIs, planning commercial actions and callbacks, and promoting valuable traffic to the branch.
• You will also be responsible for meeting Customer Experience goals and all regulatory requirements to help ensure the bank remains secure, setting and implementing action plans to achieve these goals in accordance with channel parameters.
• Manage and evaluate the development and performance of branch staff, aiming to maintain high standards of engagement and individual contribution across the team.
• Organize the optimal allocation of office resources (staff, equipment, etc.) to ensure proper customer service.
• Keep managers and other departments informed about relevant branch activities, acting as the voice of both, clients and teams within the bank. Likewise, inform the team about the bank's and channel's overall strategy to ensure a two-way flow of relevant information.
• Supervise the general condition of the branch (facilities, work equipment, etc.), compliance with procedures and applicable regulations, to ensure smooth operations and project a flawless image to customers.

Additionally, we are looking for creative individuals who propose initiatives and ideas to improve not only their branch but also the channel. Are you in?

360º care of the employee (physical, mental, social connection & purpose).

Physiotherapy service on site.

Clinics with professional, world-class athletes.

Gympass service.

Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.

International Remote work program.