Business Lead of Insurance

We are looking for someone who brings together business vision, execution power and the ability to make things happen in complex environments, with strong leadership capabilities to inspire teams, develop talent and help people grow beyond their own expectations.

• At least 5 years of proven experience in the insurance industry, covering both Life and Non-Life products.

• Strong knowledge of insurance products, distribution models, partnerships and commercial dynamics.

• Experience defining and executing growth and business development strategies.

• Experience managing insurance providers, strategic partnerships and commercial negotiations.

• Experience leading Request for Proposal (RfP) processes and insurer selection projects.

• Experience leading high-performing teams and developing talent.

• Proven ability to lead complex cross-functional initiatives.

• Excellent stakeholder management and influencing skills, including senior executive interactions.

• Strong commercial and business development capabilities.

• Strong analytical and strategic thinking.

• Experience working in agile and multidisciplinary environments.

• Fluent English.

• Entrepreneurial and ambitious.

• Customer obsessed.

• Data driven.

• Curious and innovative.

• Passionate about transforming the insurance industry.

• Comfortable challenging the status quo.

• A natural connector across teams, disciplines and organizations.

• A strong negotiator and relationship builder.

• An inspiring leader who develops people and teams.

• Able to combine strategic thinking with hands-on execution.

• Passionate about creating new business opportunities.

• Resilient and able to navigate ambiguity.

We are looking for a talented and enthusiastic Business Lead to join our Insurance Tribe.

The Insurance Tribe has a clear mission: to make ING the go-to place for our customers' protection needs. We are building a different way of doing insurance, creating propositions that are simple, transparent and truly valuable for our customers while contributing to ING's sustainable growth and distributed through best-in-class digital experiences.

As Business Lead Insurance, you will be responsible for shaping, growing and transforming our core insurance business, including Home, Life and Payment Protection Insurance (PPI).

Beyond managing and optimizing the current portfolio, you will play a key role in defining ING Spain's future insurance business strategy. This includes identifying new protection opportunities and product categories, designing customer value propositions, leading insurer selection and Request for Proposal (RfP) processes, negotiating partnerships, and overseeing the end-to-end setup and launch of new products and business models. You will be expected to combine strategic vision with flawless execution, helping ING continuously evolve its protection offering while delivering sustainable growth and customer value.

You will own both today's performance and tomorrow's growth agenda, balancing portfolio management with the development of the next generation of insurance propositions for ING customers.

This is not a traditional insurance role. You will combine strategy, commercial development, partnership management, product innovation and execution. You will work across the entire value chain, connecting customers, insurers, distribution channels, analytics, operations and technology teams to accelerate growth and build the next generation of protection propositions.

You will act as the senior representative of your products across the organization and externally, managing relationships with insurance partners, ING Headquarters and senior stakeholders across the bank. You will be expected to influence decision-making, align multiple interests and build strong partnerships that accelerate business growth.

In addition, you will lead and develop a team of business strategy professionals, creating an environment where talent can thrive, fostering accountability, collaboration and high performance, while ensuring the team contributes effectively to the Tribe's strategic objectives.

You will also be responsible for defining and achieving the commercial objectives of the insurance portfolio, including production and portfolio targets measured through units sold, Annual Premium Equivalent (APE), Gross Written Premium (GWP) and other relevant business performance indicators.

You will help define where the business goes next while ensuring outstanding execution of today's portfolio.

You'll report directly to Tribe Lead and work alongside senior stakeholders across Business, Technology, Operations, Risk, Finance and Marketing.

We are looking for a talented and enthusiastic person to join us as Business Lead in our Insurance Tribe.

The Insurance Tribe has a clear mission: to make ING the benchmark for our customers' protection needs. We are building a different way of doing insurance, creating simple, transparent and truly valuable propositions for our customers, while contributing to ING's sustainable growth and delivering them through top-tier digital experiences.

As Business Lead Insurance, you will be responsible for defining, driving growth and transforming our core insurance business, including Home, Life and Payment Protection Insurance (PPI).

In addition to managing and optimizing the current portfolio, you will play a key role in defining the future insurance business strategy for ING Spain. This includes identifying new opportunities and protection product categories, designing customer value propositions, leading insurer selection processes and Request for Proposals (RfP), negotiating partnership agreements and overseeing the end-to-end setup and launch of new products and business models. You are expected to combine strategic vision with impeccable execution, helping ING to continuously evolve its protection offering while generating sustainable growth and value for customers.

You will be responsible for both today's performance and tomorrow's growth agenda, balancing portfolio management with the development of the next generation of insurance propositions for ING customers.

This is not a traditional role within the insurance sector. You will combine strategy, business development, partnership management, product innovation and execution. You will work across the entire value chain, connecting customers, insurers, distribution channels and analytics, operations and technology teams to accelerate growth and build the next generation of protection propositions.

You will act as the senior representative for your products both within the organization and externally, managing relationships with insurance partners, ING Headquarters and senior stakeholders across the entire entity. You are expected to influence decision-making, align multiple interests and build strong alliances that accelerate business growth.

Additionally, you will lead and develop a team of business strategy professionals, creating an environment where talent can grow, fostering ownership, collaboration and high performance, and ensuring the team contributes effectively to the Tribe's strategic objectives.

You will also be responsible for defining and achieving the commercial objectives of the insurance portfolio, including production and portfolio targets measured through units sold, Annual Premium Equivalent (APE), Gross Written Premium (GWP) and other relevant business performance indicators.

You will help define the future of the business while ensuring excellent execution of the current portfolio.

You will report directly to the Tribe Lead and work alongside senior stakeholders from the Business, Technology, Operations, Risk, Finance and Marketing areas.

• Define and execute the strategic roadmap for ING's core insurance portfolio.

• Identify growth opportunities across Home, Life and PPI products.

• Identify future protection opportunities and define ING's long-term insurance growth agenda.

• Translate market trends, customer needs and business priorities into actionable initiatives.

• Build and maintain business cases for new propositions, partnerships and investments.

• Define commercial ambitions and portfolio targets across sales, APE, GWP and profitability metrics.

• Lead the evolution of existing products to improve commercial performance, customer value and competitiveness.

• Identify gaps in the portfolio and define future protection propositions.

• Design customer-centric value propositions for new insurance products and services.

• Explore new business models, distribution opportunities and value-added services.

• Drive product profitability and sustainable growth.

• Lead the end-to-end setup and launch of new insurance products.

• Lead relationships with insurance partners and providers.

• Act as ING's senior representative towards insurance companies and key external stakeholders.

• Build strong relationships with ING Headquarters and international insurance stakeholders.

• Ensure partnerships create long-term value for customers and ING.

• Challenge existing agreements and explore new market opportunities.

• Lead partner selection processes, RfPs, negotiations and commercial agreements.

• Define actions to improve acquisition, conversion, retention and customer lifetime value.

• Unlock growth opportunities through segmentation, cross-sell, upsell and bundled propositions.

• Coordinate multiple commercial levers to maximize business performance.

• Own portfolio growth plans and commercial performance targets.

• Work closely with Marketing, Analytics and Customer Journey teams to optimize customer outcomes.

• Drive end-to-end initiatives from idea to implementation.

• Coordinate cross-functional teams to turn strategic opportunities into tangible results.

• Remove obstacles, align stakeholders and secure execution.

• Help shape the future operating model of the insurance business.

• Lead the implementation of new partnerships, products and capabilities.

• Lead, coach and inspire a team of business strategy professionals.

• Build talent, develop future leaders and foster a high-performance culture.

• Create an environment of ownership, collaboration, continuous learning and innovation.

• Ensure alignment between team objectives and business outcomes.

• Continuously understand customer needs, behaviors and expectations.

• Use data, customer insights and market intelligence to make informed decisions.

• Balance commercial objectives with customer value and long-term sustainability.

• Act as a role model for customer-centric thinking.

• Define and execute the strategic roadmap for ING's core insurance portfolio.
• Identify growth opportunities in Home, Life, and PPI products.
• Identify future protection opportunities and define the long-term growth agenda for ING's insurance business.
• Transform market trends, customer needs, and business priorities into actionable initiatives.
• Develop and maintain business cases for new proposals, partnerships, and investments.
• Define commercial ambitions and portfolio objectives in sales, APE, GWP, and profitability metrics.

• Lead the evolution of existing products to improve commercial performance, customer value, and competitiveness.
• Identify gaps in the portfolio and define future protection proposals.
• Design customer-centric value propositions for new insurance products and services.
• Explore new business models, distribution opportunities, and value-added services.
• Drive product profitability and sustainable growth.
• Lead the end-to-end configuration and launch of new insurance products.

• Lead relationships with insurance partners and providers.
• Act as a senior representative of ING to insurance companies and key external stakeholders.
• Build strong relationships with ING Headquarters and international stakeholders in the insurance sector.
• Ensure that partnerships generate long-term value for customers and for ING.
• Challenge existing agreements and explore new market opportunities.
• Lead partner selection processes, RfPs, negotiations, and commercial agreements.

• Define actions to improve acquisition, conversion, retention, and customer lifetime value.
• Drive growth opportunities through segmentation, cross-sell, upsell, and bundled proposals.
• Coordinate multiple commercial levers to maximize business performance.
• Lead portfolio growth plans and commercial performance objectives.
• Work closely with Marketing, Analytics, and Customer Journey teams to optimize customer outcomes.

• Drive end-to-end initiatives from idea to implementation.
• Coordinate cross-functional teams to convert strategic opportunities into tangible results.
• Remove obstacles, align stakeholders, and ensure execution.
• Help define the future operating model of the insurance business.
• Lead the implementation of new partnerships, products, and capabilities.

• Lead, coach, and inspire a team of business strategy professionals.
• Develop talent, drive future leaders, and foster a high-performance culture.
• Create an environment of accountability, collaboration, continuous learning, and innovation.
• Ensure alignment between team objectives and business results.

• Continuously understand customer needs, behaviors, and expectations.
• Use data, customer insights, and market intelligence to make informed decisions.
• Balance commercial objectives with customer value and long-term sustainability.
• Act as a benchmark for a customer-centric mindset.