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87,000+ live jobsOn-site in Oviedo·Part-time·Added yesterday
Still open when we checked on 8 Oct
Part-time
Per the ad.
Have the right to work in Spain
ING doesn't mention sponsorship in the ad.
Work on-site in Oviedo
No relocation package mentioned.
This job was automatically translated to English.
Requirements
Valuable: Degree/Graduate/Diploma/Module (Law, Economics, Business Administration, etc.) + official MIFID II certification + LCI Certificate + Insurance certification. Valuable: Minimum of 6 months of experience in Customer Service within the banking sector and service provision for financial advisory. Valuable: Banking operations, financial products, and sales techniques.
Reason: For our Oviedo office, we are looking for a manager with a 10-hour weekly schedule, working Monday to Thursday from 16:00 to 18:30. Mission: Manage customer interactions in the office during their visit in order to meet the strategy set by the bank and the channel. They will seek to satisfy the customer's operational or commercial needs, providing an outstanding experience and ensuring that said action is carried out in accordance with the established parameters.
Functions:
1. Inform customers or prospects of our product offering so that they may choose those that best suit their financial needs. Proactively seek cross-selling opportunities based on said needs. Fulfillment of the set commercial objectives (Commercial Action).
2. Provide solutions to problems raised or operations requested in the most efficient and satisfactory manner, always seeking high standards in Customer experience.
3. Execute those operations or actions required by the customer in accordance with existing procedures, internal audit, and security rules (Execution of Procedures and Operations).
4. Demonstrate knowledge of the bank's products and campaigns, as well as the market and competition. Know the functioning and operation of other bank channels with which there is a direct relationship (Knowledge and Training). 5. Share with their manager, and the channel, all relevant information regarding customers or processes that may be gathered during the performance of their customer service work to help improve the bank.
ING is a global financial institution with Dutch roots, offering banking, insurance, and asset management services to over 37 million customers worldwide. The company operates in over 40 countries and is a major player in the European banking sector, with a strong focus on digital transformation and innovation.
In Spain, ING has a significant presence with offices in Madrid and Barcelona, employing over 1,500 people. The Spanish arm is a key hub for the bank's technology, risk, and business functions, offering a dynamic, international work environment. For international professionals, ING Spain provides opportunities to work in diverse areas such as engineering, cybersecurity, data science, and business development, with a strong emphasis on professional growth and a collaborative culture.
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