SpainJobs.io

Solution Architect – CSM / Platform

Solution Architect – CSM / Platform

Initium Software
Initium Software
España Remoto, SpainCompetitiveRemoteAdded 1 month agoSenior · 5+ years🇪🇸Spanish: Fluent🇬🇧English: Required

The employer limits where this remote role can be done: 100% Remoto (desde España)

Need a visa? The advert says visa sponsorship isn't available for this role.

About the role

At Initium Software we are not a traditional consultancy; we are strategic partners who firmly believe in real impact through technology. We are not looking for someone who simply configures systems; we are looking for a strategic mind and a technical leader capable of connecting the best talent with the most challenging and innovative customer service management (CSM) projects on the market. If you are passionate about cutting-edge technology, guiding elite clients, and leaving a real mark on every architecture, this is your place.

Instead of a monotonous list of tasks, your purpose and impact will focus on:

What you'll do

  • Leading and guiding the end-to-end design of platforms and integrations, defining development standards and the optimal technology strategy for our clients and internal teams.

  • Designing, documenting, and communicating the technical and integration approach for all components of the ServiceNow architecture.

  • Acting as a technical mentor and final escalation point for the team of developers and architects, ensuring the highest quality standards.

  • Educating clients and negotiating high-value technical solutions, turning complex business needs into viable and efficient solution alternatives.

  • Driving team growth, actively participating in identifying emerging skills, recruitment processes to find the best technical talent, and designing training plans together with HR.

What you'll get

We want your curiosity to be your driving force and for you to enjoy the journey. That is why we offer you:

  • Competitive compensation: A fixed salary in line with your experience and value in the elite market.

  • Real flexibility: 100% Remote work (from Spain) with a regular, structured schedule from 09:00 to 18:00 to protect your work-life balance.

  • Initium culture: A dynamic environment based on autonomy and collaboration, where your point of view is respected, your initiative is rewarded, and the impact of your solutions is directly recognized.

  • Unlimited development: Active mentorship, technical challenges that will inspire you, and ongoing support for advanced certifications to boost your growth.

"At Initium we do not just develop technology: we create an environment where people can evolve, add value, and leave their mark."

If you are looking for a place where your knowledge has a real impact, send us your CV or your LinkedIn profile. Let's talk about the future you can build with us!

Apply now and let's talk.

How you'll work

full-time

Your Arsenal

To take on this elite-level challenge, here is what you need to bring:

Essential (Key Requirements):

  • Solid experience: More than 5 years of experience in General Consulting, Service Management, or Software Development, along with more than 5 years of hands-on configuration experience within the ServiceNow platform.

  • CSM specialization: Demonstrable experience implementing customer service or CRM solutions (at least 3 years) in B2B or B2C operations environments.

  • Advanced technical expertise: Real experience with ServiceNow CSM (case management, customer portals, communities, and omnichannel integrations), configuration of Agent Workspace and Playbooks, CTI integrations, customer-facing Service Portal design, and SLA/OLA management.

  • Development foundation: Strong knowledge of JavaScript, HTML, CSS, and modern frameworks.

  • Education: University degree or equivalent (preferably in Computer Engineering or Telecommunications).

  • Required certifications: ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist for CSM (CIS-CSM).

  • Languages: Advanced English level (C1) and full fluency in Spanish to interact on equal footing with global environments.

We especially value it if you also have (Nice to have):

  • You hold a postgraduate degree in software-related fields.

  • You hold the ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) certifications.

  • You bring the CIS-ITSM certification and at least 2 additional ServiceNow CIS certifications.

  • You have proven experience working in Agile development environments, software development lifecycle (SDLC) methodologies, and ITIL fundamentals.

  • You are passionate about continuous learning, sharing ideas, and actively evolving together with the team.

How will we measure your impact?

  • Monthly achievement of efficiency and technical quality objectives for assigned projects.

  • Alignment and effective execution of the client's technology architecture strategic plan.

This job was automatically translated to English, .

More jobs from Initium Software

More jobs in Engineering

More jobs in Remoto

Apply at Initium Software