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Salesforce Service Cloud Developer

Hybrid in Madrid·Added 20 days ago

Grupo IskayPet

144 open roles

Overview

Work mode
Hybrid, Madrid
Hours
Jornada intensiva on Fridays and in summer
Experience
Senior level
Benefits
Private health insurance, flexible pay plan, meal vouchers

Visa options

  • The ad doesn’t mention sponsorship

    Not a refusal, but not a yes. Worth asking in your first message.

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Skills

Nice to have

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

What do we have to offer you? Thanks to our  #HappyIskaylife program, you will find:

  • Flexible start and end times.
  • #Petfriendly environment: Bring your best friend to the office!
  • Hybrid working system: #teleworking for 50% of the working day.
  • Intensive working day every Friday and during the months of July and August.
  • Possibility of flexible compensation (restaurant vouchers, nursery, and transport) with Cobee.
  • Health insurance for you and your family at competitive prices.
  • Erasmus Program through which you will have the opportunity to experience moving temporarily or indefinitely to any of our offices: Málaga, Madrid, and Porto.
  • Psychological support regarding professional and personal matters.

The role

Join the Leading Group in Animal Care!

Grupo IskayPet is the leader in Iberia in pet care. Iskay, which means "the union of two" in Quechua, emerged in 2020 with the merger of Tiendanimal and Kiwoko. With our physical stores, veterinary clinics, veterinary hospital, and online platform, we consolidate ourselves as the best option for those who love animals in Spain and Portugal. We work to be benchmarks in animal welfare, driven by our mission: "To care for animals and make life better".

We are more than a team: We Are Caretakers (WAC). This concept guides our culture, promoting care through three fundamental pillars:

  • World: we protect the environment.
  • Animals: we improve the lives of animals.
  • Community: we create an inclusive and diverse environment for all people.

At Grupo Iskaypet, we are looking for a Salesforce Service Cloud Senior Developer profile who shares our purpose in our Madrid offices: the best for animals, the best for all.

What you'll do

  • Development and configuration in Salesforce Service Cloud.
  • Implementation of solutions using:
    • Apex development
    • Lightning Web Components (LWC)
    • SOQL / SOSL
  • Declarative configuration:
    • Flows
    • Process Builder
    • Omnichannel
    • Case Management
  • Configuration and integration of Salesforce Service Voice.
  • Telephony management via Amazon Connect.
  • Integration between Salesforce and Amazon Connect (CTI, routing, screen pop, etc.).
  • Configuration of Service Console and Omnichannel routing.
  • Participation in deployments and testing.

What values will you find at Grupo IskayPet?

#AuthenticPassion: putting our heart into everything we do.

#QualityCommitment: always seeking excellence in every detail.

#RealConnection: building genuine and meaningful relationships.

#ConstantImprovement: moving towards new challenges.

Technical requirements:

Salesforce

  • Experience with Service Cloud.
  • Development with:
    • Apex
    • LWC / Aura (LWC preferred)
    • REST APIs
  • Declarative configuration:
    • Flows
    • Validation Rules
    • Object model
    • Permission sets

Contact Center (IMPORTANT)

  • Experience with Salesforce Service Voice.
  • Experience with Amazon Connect:
    • Contact flows
    • Routing profiles
    • CCP

Integrations

  • REST APIs
  • Webhooks
  • JSON

 We will value

  • Speaking with the business and knowing how to translate requests into technical requirements
  • Salesforce Certifications:
    • Salesforce Administrator
    • Platform Developer I
    • Service Cloud Consultant
  • Experience with:
    • Omnichannel
    • Einstein Bots
    • Amazon AWS (Lambda, IAM, etc.)
  • Experience in contact center or customer service projects.

About Grupo IskayPet

Grupo IskayPet is a pet-care group operating in the Iberian Peninsula, describing itself as an integral and pioneering proposal in the companion-animal care sector. It was formed by bringing together the leading pet-care ecosystems in Iberia, whose brands combine physical stores and online sales with services such as dog grooming and veterinary centres. Its job listings reference retail brands including Kiwoko — which the careers page describes as the leading pet-store chain with more than 190 stores in Spain and Portugal — as well as Tiendanimal and Kivet, with roles spanning store sales, veterinary care, grooming, logistics, finance, legal, CRM and Salesforce development.

In Spain, the group lists offices in Alcorcón (Madrid) and Málaga, alongside a location in Alfena, Portugal, and hires across a very wide geographic footprint, with current openings in regions from Andalusia and Catalonia to Galicia, the Canary Islands and the Balearics. Its careers portal is available in English, French, Italian, German and Spanish, and the group publishes an ethical code and ESG commitments in Spanish, Portuguese and English — relevant context for international professionals seeking retail, veterinary or corporate roles across its Spanish store and office network.

Industry
Pet Retail
In Spain
Madrid, Málaga

Good to know if you are moving

  • Group brand Kiwoko operates more than 190 stores across Spain and Portugal, offering a wide network of retail locations for store-level roles.
  • The group lists offices in Alcorcón (Madrid) and Málaga in Spain, plus Alfena in Portugal.
  • The careers portal is available in English, French, Italian, German and Spanish.
  • Beyond retail stores, the group runs services such as dog grooming and veterinary centres, creating varied role types for animal-care professionals.
  • Current openings span many Spanish regions, including Andalusia, Asturias, Catalonia, Galicia, the Canary Islands, Murcia and the Valencian Community.

In their own words

Additional information

Grupo IskayPet S.L. (Tiendanimal, Kiwoko, Clinicanimal, Kivet) is committed to equality and opportunity among all candidates participating in selection processes, and is also committed to the integration of people with disabilities, paying special attention to those candidates in possession of a disability certificate.

All open roles at Grupo IskayPet
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