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Salesforce Service Cloud Consultant

Remote, Madrid·Full-time·Added 4 days ago (last checked 26 Oct)

Inetum

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Our summary

Work mode: Remote (Madrid)
Contract: Permanent, full-time hours
Spanish: Native level
English: Required
Experience: 2+ years
Benefits: Flexible pay plan

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Experience: Minimum 2 years of practical experience actively participating in Salesforce Service Cloud implementation projects.
Service Cloud & Automation: Demonstrated mastery in configuring Entitlements, SLAs/Milestones, Email-to-Case, and automatic case assignment rules.
Routing and Console: Solid experience in Omni-Channel (routing of cases and messaging sessions) and Service Console customization.
Platform tools: Mastery of Flow Builder, Lightning App Builder, and validation rules.
Languages: Native Spanish and English with a fluent professional level (B2/C1, suitable for technical and business interaction).

Nice to have

Experience in implementations with Agentforce (autonomous AI agents for customer service).
Demonstrable experience in telephony integrations and CTI solutions (Amazon Connect, Genesys Cloud, Five9, Aircall, etc.) or Service Cloud Voice.
Official Salesforce certifications: Service Cloud Consultant, AI Associate / AI Specialist, or Salesforce Administrator.
Knowledge of complementary messaging (SMS, Facebook Messenger) and knowledge base (Salesforce Knowledge).
Digital Channels & Bots: Practical experience in configuring at least one digital channel (WhatsApp, MIAW/Web Chat) and designing flows in Chatbots (Einstein Bots).

Pay & benefits

What you'll get

What can we offer you?

🙋‍♀️💻 You will join a great team of professionals with a passion and drive for development and programming.

⏱ You will work full-time with flexible hours under a 100% remote working model.

🏖️🧳 22 vacation days + 2 personal days.

👩🏼‍🎓 Company-provided training so you can continue to grow and advance within the career plan designed for you.

🎮 You will be able to attend relevant industry events and conferences.

✍🏼 Permanent contract.

😄 Stability and a good working environment.

💰 Competitive salary.

🆓 Access to corporate group benefits.

💵 Flexible compensation and more benefits.

The role

We are looking for a Salesforce Consultant with proven experience in Service Cloud projects to join our consulting team. Although your specialty and strategic focus will be leading Service Cloud implementations in an autonomous, decisive, and independent manner, you will also have the versatility to collaborate on multi-cloud projects within the ecosystem.

Are you a decisive professional, with your own judgment and the autonomy to participate in customer service solutions from start to finish? In our team, you will find the space, flexibility, and technical support to continue growing. We want to meet you!

What you'll do

Actively participate in Service Cloud implementation projects, from requirements gathering and functional design to configuration, testing, and production deployment.
Implement digital and conversational channels (WhatsApp, MIAW) and design flows with Chatbots (Einstein Bots / Agentforce) to automate service and escalation to agents.
Configure intelligent routing with Omni-Channel and operational support management (Email-to-Case, assignment rules, and automation with Flow Builder).
Parameterize service level agreements (SLAs) and contract management through Entitlements and Milestones.
Customize the Service Console, case views, macros, and declarative automations using Flow Builder.
Participate in integration testing, support UAT phases, deployments, and technical training for key users.

About Inetum

Inetum is a global digital services and consulting company that provides technology solutions to businesses and public sector organizations. With a workforce of over 27,000 employees across more than 26 countries, the company specializes in areas such as cloud infrastructure, cybersecurity, application development, and digital transformation services. Inetum operates across various industries, including finance, healthcare, energy, and public administration, offering end-to-end IT services from consulting to managed operations.

In Spain, Inetum has a significant presence with multiple offices and a large team of IT professionals. The company is known for its collaborative work culture and focus on innovation, making it an attractive employer for international tech talent. Inetum actively hires for roles in software development, SAP consulting, Salesforce, and infrastructure management, offering opportunities for career growth and exposure to large-scale projects. For international professionals, Inetum provides a multicultural environment and the chance to work on diverse, high-impact initiatives across Europe and beyond.

Founded: 2000
Employees: 20,000–30,000
Headquarters: Paris, France
In Spain: Madrid, Barcelona

Good to know if you are moving

Inetum has a large presence in Spain with offices in Madrid, Barcelona, and other cities, offering numerous opportunities for IT professionals.
The company works on international projects, providing exposure to global clients and cross-border teams.
Inetum offers roles in high-demand areas such as SAP, Salesforce, DevOps, and cybersecurity, which are valuable for career advancement.
The company provides a multicultural work environment, with employees from various nationalities and backgrounds.
Inetum supports professional development through training and certification programs, helping employees stay current with emerging technologies.

In their own words

About the company & team

We are a digital, international and agile consultancy. In the era of post-digital transformation, we strive to ensure that each of our 28,000 professionals can continuously reinvent themselves.

Each of them can design their own career path according to their preferences, work alongside their clients to build a more positive world in practice, innovate in each of the 27 countries, and balance their professional career with their personal well-being.

Our 28,000 digital athletes are proud to have been certified Top Employer Europe 2024.

All open roles at Inetum