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Salesforce Service Cloud Voice / CTI Specialist

Remote from Spain·Added 24 days ago

Tecdata Engineering

1377 open roles

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Overview

Job details

€42,000 a year
Gross, as stated in the ad.
About €2,570 a month after tax.
Fully remote
Per the ad.
Blue Card threshold
Indicative — the ad doesn’t promise sponsorship.

Requirements

Have 2+ years of experience
Mid-level role.

This job was automatically translated to English.

Requirements

Nice to have

⭐ Having participated in migrations from legacy platforms or different CCaaS solutions towards Salesforce Voice or Amazon Connect.

⭐ Experience with other CCaaS platforms, such as:

Talkdesk · Genesys · Odigo · Avaya · Five9 or others similar.

⭐ Experience in designing Contact Center Cloud architectures.

⭐ Ability to work with functional and technical teams.

⭐ English for working with documentation and international teams.

The role

description

📍 Location: 100% Remote
💼 Position: Salesforce Service Cloud Voice / CTI Specialist
🧩 Experience: 2-5 years
💰 SBA: €42,000 gross/year
🏠 Modality: Remote
🌍 English: Valuable

› What are we looking for?

We are looking for a professional specialized in Salesforce Service Cloud Voice, with between 2 and 5 years of experience implementing or administering telephony and Contact Center solutions on Salesforce.

It is especially important to have worked with Amazon Connect as the telephony backend and to have participated in end-to-end Contact Center projects, not solely in Salesforce configuration.

☎ Key experience

We need real experience in:

✅ Salesforce Service Cloud Voice.
✅ Amazon Connect.
✅ End-to-end Contact Center / CTI projects.
✅ Design and configuration of routing.
✅ IVR and service flows.
✅ Management of queues and skills.
✅ Call recording.
✅ Supervision and monitoring.
✅ Analytics and reporting.
✅ Contact Center quality management.
✅ Integration between Salesforce and telephony platforms.

⛰ Responsibilities

🔹 Analysis of CTI requirements and business needs.
🔹 Translation of functional needs into technical designs.
🔹 Design of solutions on Salesforce Service Cloud Voice.
🔹 Configuration and/or development on the CTI connector.
🔹 Estimation of the effort required for implementations.
🔹 Participation in implementation and evolution projects for Contact Center solutions.
🔹 Execution of tests and validations.
🔹 Participation in deployments to different environments.
🔹 Technical support to the team during implementation and operation.
🔹 Analysis and resolution of incidents related to CTI, telephony, and Salesforce.

About Tecdata Engineering

Tecdata Engineering (TECDATA ENGINEERING) is a technology consulting and services provider specialized in global technology projects, with a portfolio covering custom software development, legacy modernization, managed services, cloud infrastructure, Salesforce, cybersecurity (including SOC, pentesting and NIS2 compliance), and data & AI services, alongside IT talent services such as headhunting and staff augmentation. The company reports being founded in 2012 with around 500 employees ("Compañeros 500") and 5M in billing, and forms part of a broader technology consulting group with more than 550 consultants across 5 countries. It states it is present in major economic sectors including banking, telecommunications, and insurance.

In Spain, Tecdata Engineering hires across multiple locations including Madrid, Barcelona, and Bilbao, with a significant share of openings marked "Completamente remoto" (fully remote) or hybrid. Its careers portal organizes vacancies into departments such as Desarrollo y QA, Ciberseguridad, Cloud, DevOps, Sistemas y Producción, Gestión de Proyectos, Comercial, and RRHH, and current openings range from COBOL and mainframe-adjacent banking roles to data engineering, Salesforce, SAP, cybersecurity, and air traffic management QA. For international professionals considering a move to Spain, the volume of remote-eligible roles across the country is notable, though the company's careers and website content is published in Spanish.

Industry: IT Services
Founded: 2012
Employees: 500
Website: tecdata.es

Good to know if you are moving

Many openings are advertised as fully remote within Spain, e.g. "Senior Data Scientist – GCP Madrid · Completamente remoto" and "ML ENGINEER Madrid · Completamente remoto".
Hiring activity in Spain includes Madrid, Barcelona, and Bilbao, with hybrid and on-site arrangements depending on the role.
The company reports around 500 employees ("Compañeros 500") and was founded in 2012.
It is part of a technology consulting group with more than 550 consultants operating in 5 countries.
Its client sectors include banking, telecommunications, and insurance, so many roles involve regulated, enterprise-grade environments.

All open roles at Tecdata Engineering