The English-language job board for Spain

Salesforce Service Cloud Voice Consultant (Mid Level - AWS)

Remote, Madrid·Full-time·Added 4 days ago (last checked 26 Oct)

Inetum

112 open roles

Apply

Our summary

Work mode: Remote (Madrid)
Contract: Permanent, full-time hours
Experience: 3+ years
Benefits: Flexible pay plan

Visa options

The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.

Find jobs with visa support

Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Indispensable requirements

Experience: Minimum 3 years of experience in the Salesforce ecosystem, preferably in Service Cloud projects.
Voice Projects: Hands-on experience in implementing Service Cloud Voice with AWS (Amazon Connect).
AWS Knowledge: Configuration of Amazon Connect, AWS Lambda functions for CTI, IAM permissions, and CloudWatch.
Salesforce Ecosystem: Proficiency in Omni-Channel, Lightning App Builder, Flow Builder, and Service Console management.

Nice to have

Valued requirements

Experience or knowledge in the new native Salesforce solution: Service Cloud Voice for Bring Your Own Telephony (BYOT).
Demonstrable experience in Salesforce integrations with other CTI providers (Genesys Cloud, Five9, Talkdesk, Air Call, Cisco, etc.).
Official Salesforce certifications (Service Cloud Consultant) or AWS (Cloud Practitioner / Solutions Architect).

Pay & benefits

What you'll get

What can we offer you?

🙋‍♀️💻 You will join a great team of professionals with a passion and drive for development and programming.

⏱ You will work full-time with flexible hours under a 100% remote working model.

🏖️🧳 22 vacation days + 2 personal days.

👩🏼‍🎓 Company-provided training so you can continue to grow and advance within the career plan designed for you.

🎮 You will be able to attend relevant industry events and conferences.

✍🏼 Permanent contract.

😄 Stability and a good working environment.

💰 Competitive salary.

🆓 Access to corporate group benefits.

💵 Flexible compensation and more benefits.

The role

We are looking for a Salesforce Service Cloud Voice Specialist (minimum 3 years of experience) to join our Service Cloud & Salesforce Voice practice. You will be responsible for designing, implementing, and optimizing cloud telephony architectures by connecting Salesforce with Amazon Connect and other CTIs, under a working model centered on flexibility and autonomy.

What you'll do

Responsibilities

Design and implement Salesforce Service Cloud Voice (SCV) solutions on AWS Amazon Connect.
Configure contact flows in AWS (Contact Flows), IVR, omnichannel routing, queues, and agent profiles.
Customize the Service Console (Omni-Channel, Voice Call objects, and CTI connectors).
Work alongside the functional team to translate business requirements into scalable technical voice solutions.
Participate in integration testing, call quality optimization, and N2/N3 technical support.

About Inetum

Inetum is a global digital services and consulting company that provides technology solutions to businesses and public sector organizations. With a workforce of over 27,000 employees across more than 26 countries, the company specializes in areas such as cloud infrastructure, cybersecurity, application development, and digital transformation services. Inetum operates across various industries, including finance, healthcare, energy, and public administration, offering end-to-end IT services from consulting to managed operations.

In Spain, Inetum has a significant presence with multiple offices and a large team of IT professionals. The company is known for its collaborative work culture and focus on innovation, making it an attractive employer for international tech talent. Inetum actively hires for roles in software development, SAP consulting, Salesforce, and infrastructure management, offering opportunities for career growth and exposure to large-scale projects. For international professionals, Inetum provides a multicultural environment and the chance to work on diverse, high-impact initiatives across Europe and beyond.

Founded: 2000
Employees: 20,000–30,000
Headquarters: Paris, France
In Spain: Madrid, Barcelona

Good to know if you are moving

Inetum has a large presence in Spain with offices in Madrid, Barcelona, and other cities, offering numerous opportunities for IT professionals.
The company works on international projects, providing exposure to global clients and cross-border teams.
Inetum offers roles in high-demand areas such as SAP, Salesforce, DevOps, and cybersecurity, which are valuable for career advancement.
The company provides a multicultural work environment, with employees from various nationalities and backgrounds.
Inetum supports professional development through training and certification programs, helping employees stay current with emerging technologies.

In their own words

About the company & team

We are a digital, international and agile consultancy. In the era of post-digital transformation, we strive to ensure that each of our 28,000 professionals can continuously reinvent themselves.

Each of them can design their own career path according to their preferences, work alongside their clients to build a more positive world in practice, innovate in each of the 27 countries, and balance their professional career with their personal well-being.

Our 28,000 digital athletes are proud to have been certified Top Employer Europe 2024.

All open roles at Inetum