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Account Manager - Player Engagement

Remote from Spain·Full-time·Added 9 days ago

Keywords Studios

5 open roles

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Overview

Job details

Full-time hours
Per the ad.
Fully remote
Per the ad.

Requirements

Have the right to work in Spain
Keywords Studios doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Have 3+ years of experience
Mid-level role.

Requirements

What we're looking for

At least 3 years of Account Management experience supporting Game Industry customers.
Experience engaging with game publishers at executive levels (CxO, Studio Head, SVP, VP).
Proven experience managing and growing an existing book of business in excess of $20M+ ACV.
Experience selling to or working within the Player Engagement ecosystem.
Strong critical thinking, commercial creativity, and process-driven execution.
Data-driven mentality and ability to work through ambiguity.
High attention to detail and ability to perform as a trusted advisor for customers.
Excellent written and verbal communication skills.
Self-motivated and able to thrive in a remote working environment.
Willingness to travel as required.

The role

At Keywords Studios, we turn our passion for games, technology, and interactive storytelling into world-class support for the creators who shape the industry. Since 1998, we've grown into a global network of 70+ studios, partnering with the biggest names in gaming across every stage of development - from early concept to launch and live operations.

Our goal is simple: to be the go-to global platform for technical and creative services in the video games industry. We help teams stay agile, scale quickly, and focus on building unforgettable player experiences. With deep expertise across our industry-leading service lines and a worldwide team of specialists, we work side by side with our clients as their trusted partner, providing the talent, technology, and reach needed to bring great games to life.

Join us and help drive the adoption and growth of our Player Engagement Specialized Services, including Trust & Safety, Monetization, and VIP Concierge✨

As an Account Manager in our team, you'll be a key member of the Player Engagement Sales & Business Development team, managing relationships with some of the world's largest enterprise game companies. You will be responsible for developing and executing enterprise account plans, expanding product adoption, and uncovering whitespace opportunities within existing accounts.

You'll join a global team and work cross-functionally with diverse teams and cultures to support customer success, legal and billing discussions, overall account strategy, and collaboration with the production team to protect revenues - using a combination of data and real-world insights to navigate ambiguity and deliver outcomes that benefit both our clients and Keywords. You'll also leverage your industry network to create new opportunities and expand Player Engagement services across your accounts.

If you're passionate about building strong client relationships, growing enterprise accounts, and delivering measurable results, this is a role where you can make a real impact!

What are we looking for? Our Account Manager has a knack for the following skills:

What you'll do

Build and execute enterprise account plans, including defining strategies to expand share of wallet within existing customers by addressing whitespace opportunities.
Work closely with product and customer success teams to expand adoption of Player Engagement services.
Act as the single point of contact for customer health, including overall account strategy, legal and billing discussions, and increasing overall customer usage of Helpshift platform and services.
Work with the production team to protect revenues.
Receive & respond to customer RFIs/RFPs.
Use existing networks within the games industry to open doors and create net new opportunities for Keywords with a focus on introducing Player Engagement Services.
Report on weekly, monthly, and quarterly pipeline opportunities and progress toward quarterly revenue goals.
Work cross-functionally with internal teams to ensure alignment on account strategy and customer objectives.
Communicate effectively with senior-level stakeholders (CxO, Studio Head, SVP, VP) to maintain strong customer relationships.
Act as a trusted advisor, providing guidance and support to enterprise clients.

Role Information

Role Information: EN

Studio: Keywords Studios

Location: Europe

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote

Hiring process

Screening stage - We begin with an initial review of applications to assess alignment with the role.
Interview with a Talent Acquisition Specialist - Selected candidates are invited to a conversation with our Talent Acquisition team to discuss experience, motivation, and role expectations.
Interview with the Hiring Manager - If your profile moves forward, you'll be invited to meet with the Hiring Manager to discuss the role and your experience in more detail.
Panel interview - The final stage is a panel interview with members of the hiring team, giving you the opportunity to meet potential colleagues and further explore the role.

We aim to keep the process transparent and supportive at every step. We appreciate your interest in the role and look forward to getting to know you better throughout the process.

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

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About Keywords Studios

Keywords Studios is a global leader in the video game services industry, providing technical and creative solutions including localization, testing, audio production, and art creation. With over 70 studios worldwide and a workforce exceeding 12,000, the company supports major game developers and publishers in bringing their titles to international markets. Their services span over 60 languages, making them a critical partner in the gaming ecosystem.

In Spain, Keywords Studios operates primarily through its localization and audio teams, with a strong presence in Barcelona and Madrid. The company is known for its collaborative and dynamic work culture, offering opportunities for linguists, audio engineers, and community managers. For international professionals, especially those with language skills in Spanish, Catalan, Basque, or Galician, Keywords Studios provides a unique entry point into the gaming industry, with many roles offering remote flexibility and a focus on creative and technical excellence.

Industry: Game Localization
Founded: 1998
Employees: 10,000–15,000
Headquarters: Dublin, Ireland
In Spain: Barcelona, Madrid
Website: keywordsstudios.com

Good to know if you are moving

Keywords Studios offers a global network of studios, which can provide opportunities for internal mobility and career growth across different countries.
The company works with major video game publishers, offering exposure to high-profile projects and a chance to work on globally recognized titles.
Many roles, such as those in localization and audio, are open to remote work, providing flexibility for international hires.
The company values linguistic and cultural diversity, making it an attractive employer for multilingual professionals.
Spain offices, particularly in Barcelona, are part of a vibrant tech and creative hub, offering a high quality of life and a strong community of gaming professionals.

In their own words

Additional information

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

All open roles at Keywords Studios