Technical Regional Coordinator

✨We Offer:

This is your opportunity to develop your career in a solid technology company with international projection and constant expansion, where everything is possible.

• Remuneration according to merit and skills.

• Stable joining in a leading company in its sector.

• Continuous training in business, product, and role.

• Private medical insurance covered by the company.

• The ability to access our flexible remuneration (childcare vouchers, company canteen, training, etc.).

• You will join a pleasant working environment with a committed team, where our values are integrity, collaboration, courage and excellence.

Are you ready for a new challenge? Then, you might be the one we are looking for!

Responsibility for the assigned business areas within the KION ITS brands, combining leadership functions of a team of regional specialists with acting as a technical reference in their field of expertise.
Guarantee the efficient resolution of escalated technical incidents, the implementation of product and process improvements, and the technical alignment between the local, regional, and Headquarters organizations, contributing to operational excellence and the satisfaction of customers and the commercial network.

• Lead, coordinate, and develop a team of regional specialists for the mentioned ranges 40% of your time.
• Act as a regional reference for the assigned ranges 60% of the time, providing specialized technical support for complex incidents and escalated cases.
• Manage, implement, and monitor new processes and continuous improvement projects within the Technical Service Support & Training area.
• Maintain periodic communication with Headquarters to ensure regional alignment of solutions, processes, and service strategies.
• Contribute to the improvement of product quality through the identification, analysis, and escalation of incidents to the KION ITS Central Service Team.
• Manage the implementation and monitoring of product improvements, technical updates, and software developments related to forklifts.
• Support the factory in the identification and analysis of incidents related to warranty, quality, and cost recovery.
• Manage and monitor JIRA tickets escalated by branches and dealers.
• Collaborate closely with national and international teams for the resolution of technical incidents and the achievement of service objectives.
• Maintain technical alignment with the person responsible for the area and with the Service Management of the different brands.
• Establish agreements and compliance standards aligned with the levels of excellence defined by the brands.
• Coordinate optimization projects in the after-sales area to improve operational efficiency and service quality.
• Implement initiatives aimed at increasing customer and commercial network satisfaction.
• Develop monitoring and indicator tracking systems to evaluate and improve service performance.
• Manage the administrative tasks associated with the area of responsibility.
• Travel when necessary for the definitive resolution of escalated incidents or for participation in meetings and projects with Headquarters.

Leadership and team management skills.

• Excellent communication and influence skills.
• Analytical capacity and complex problem-solving skills.
• Results-oriented mindset and commitment to continuous improvement.
• Strategic mindset and business vision.
• Ability to work in multidisciplinary and international environments.
• Ability to manage priorities and coordinate multiple projects simultaneously.
• Organization, proactivity, and orientation toward finding solutions.
• Ability to work in a team and foster collaboration between departments.
• High level of autonomy and decision-making.