Community Lead - Kraken Pro

Remote, Spain / Portugal·Full-time·Added yesterday

Kraken

31 open roles

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Overview

Job details

Full-time hours
Per the ad.
Fully remote
Per the ad.

Requirements

Have the right to work in Spain
Kraken doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.

The role

Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.

What you'll do

Live in the trenches. Discord, Telegram, X, TradingView, Reddit, the group chats you're already in at 3am. You're not "monitoring channels". You're a participant, with standing.
Be the fastest voice in the room. When a chain halts, a listing drops, or the market goes vertical, you're posting before the screenshots start circulating. Speed with accuracy, not vibes.
Build the inner circle. Stand up an ambassador and power-user program: the market makers, quant desks, and high-volume traders who'll tell you the truth about the product. Give them a reason to stay loud.
Run the room in public. AMAs, live trading sessions, feature launches, competitions, post-mortems when we get something wrong. Own the format, don't just attend it.
Close the loop with Product. You'll be the first to hear that the order entry flow is broken. Your job is to get it to the PM with receipts, then go back and tell the community what happened.
Write things people screenshot. Threads on microstructure, teardowns of new features, release notes that don't read like release notes.
Prove it worked. Sentiment, share of voice, community-sourced signups, retention of the accounts that matter. You bring the numbers to the table before anyone asks.

What you'll bring

You trade. Actual positions, actual scars. You can hold a conversation about funding rates, maker/taker economics, slippage, and latency without reaching for a glossary.
3+ years running community or social for a product with a technical, skeptical audience. Crypto, fintech, gaming, or dev tools all count.
You write fast and well. Short-form that lands, long-form that holds up under scrutiny from people smarter than the average follower.
You have thick skin and good instincts. Crypto community management means getting yelled at with an audience watching. You de-escalate without going corporate and you know when to push back.
You've built something from a standing start, not just maintained an existing account.
You operate without a brief. Markets don't wait for approval chains, and neither should you... because you know where the line is and you don't need a committee to find it.
You're comfortable with the ambiguity of a company that ships constantly and reorganizes around opportunity.

Stay connected

Learn on the Kraken Blog

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Hiring process

3 steps3 interviewsa task to do

Raise your hand
Talent screen
With a talent partner
An initial conversation about role fit, mission alignment, motivation and career ambitions.
Role specific interviews
With hiring manager, future teammates and key stakeholders
Interviews exploring your skills, experience and how you operate in context.
Practical exercise
A real-world case study aligned with your role.

The recruiter walks you through what to expect at each stage.

About Kraken

Kraken is a global cryptocurrency exchange and digital asset platform founded in 2011, headquartered in San Francisco, USA. It is one of the largest and oldest crypto exchanges in the world, offering spot trading, futures, margin trading, and a range of digital asset services to retail and institutional clients. With a strong focus on security and regulatory compliance, Kraken operates across multiple jurisdictions and employs thousands of professionals globally.

In Spain, Kraken has a significant presence, with a growing team of engineers, product managers, designers, and data professionals. The company is known for its remote-first culture, which allows international talent to work from anywhere, including Spain. Kraken values autonomy, innovation, and a deep commitment to the crypto ecosystem, making it an attractive employer for professionals looking to work in a fast-paced, decentralized environment.

Founded: 2018
Employees: 1,000–5,000
Headquarters: San Francisco, USA
In Spain: Madrid, Barcelona
Website: kraken.com

Good to know if you are moving

Kraken is a remote-first company, allowing employees to work from anywhere, including Spain, which can facilitate relocation flexibility.
The company offers competitive compensation packages, often including cryptocurrency bonuses, which can be attractive to international hires.
Kraken has a strong focus on professional development and offers opportunities to work with cutting-edge technology in the crypto space.
The Spain team is part of a global network, providing exposure to international projects and collaboration with colleagues across time zones.
Kraken is known for its transparent and autonomous work culture, which may appeal to professionals seeking a non-traditional corporate environment.

In their own words

About the company & team

Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. Offering spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.

Kraken Pro is where serious traders work. Tight spreads, deep books, an API people actually build on. The people who use it are demanding, opinionated, and allergic to marketing.

We want someone who belongs in that room. Not a brand account with a person behind it, but a trader's trader who happens to be very good at building community.

Come here to build and grow this Community for us.

Additional information

Before you apply, we encourage you to explore our culture page to understand what drives us and how we work.

Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.

We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.

As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

All open roles at Kraken