Assistant Store Manager

THE ROLE
At Legends Global, we continue to grow and anticipate all the new projects to come in the Retail sector 👀😍. Therefore, we are expanding our talent pool for future openings or special operations that may arise in all our official Real Madrid stores.

We are looking for an Assistant Store Manager with solid experience in Retail, natural leadership, and a strong orientation toward operational and commercial excellence.

If you want to be part of our project and work for one of the most relevant brands in the world, this is your place ❤️.

Candidates will be responsible for supervising and managing all store areas and team members, always meeting KPIs and placing special emphasis on excellence in customer service.

** This position reports directly to the Store Manager and its main functions are the following:

• Contribute to the store's profitability by ensuring that the store's KPIs are met and exceeded.

• Coordinate team members to achieve the best possible balance between service and operations, resulting in a quality shopping experience.

• Supervise and train the store team.

• Allocate resources and organize all processes within their area of responsibility to foster efficiency and productivity in any type of situation.

• Have a broad knowledge of KPIs and the ability to make commercial decisions within their area of responsibility.

• Record KPIs (e.g., best-selling products, space allocation, etc.) and make the necessary adjustments to foster productivity and efficiency.

• Be a role model in customer service, increasing sales and brand image through the use of different sales techniques and any other element related to customer service.

• Supervise and coordinate their team to ensure customers receive good service.

• Understand customer expectations and train their team to meet and exceed them at all times.

• Guide and train team members, offering training in all basic lines and seasonal products.

• Create attractive displays for customers through the use of visual merchandising strategies and store maintenance.

• Adhere to store policies and procedures to maintain a safe working and shopping environment.

• Ensure that the product offer on display in the store is always appropriate, coordinating the implementation and replenishment of stock.

• Ensure that sales transactions are carried out quickly and accurately in compliance with cash register procedures.

• Minimize losses by applying, controlling and supervising all loss prevention procedures.

• Provide support in the hiring, onboarding, training and development of the store team.

• Support, motivate and inspire team members to maximize their performance.

• Actively collaborate and share best practices in order to increase the performance of their store team.

• Convey the desire to learn and take advantage of all available opportunities to the team in order to improve and increase their performance.