Floor Manager (Real Madrid Official Store - Gran Via)

Legends Global is the leading partner in organizing live events, managing venues, and the world's most prominent brands. Legends Global provides a fully integrated solution of premium services that keeps our clients at the forefront through our "white label" approach.

Our network, made up of more than 400 venues worldwide, hosting 20,000 events and welcoming over 200 million visitors each year, continues to grow and develop thanks to our extensive expertise and the excellence of our operations in every area involved in events and venues at the highest level: feasibility studies and consulting, sales, partnerships, hospitality, product commercialization, and venue management itself, including bookings.

Legends Global's organizational culture is based on respect, ambitious thinking, collaboration and dynamic decision-making. We are committed to creating an inclusive work environment where every person can be themselves, make an impact and develop their professional career.

At Legends, winning is part of our daily essence. We have the best professionals who understand that every achievement is obtained when we work together as one team.

• Contribute to meeting and exceeding sales and KPI-related objectives.

• Create an emotional bond with customers, so that the brand values are reflected at all times.

• Attend to customers, selling products and executing store operations conscientiously.

• Use interpersonal skills and experience to guide and provide feedback to the team.

• Support the Management Team during store openings and closings, executing the corresponding processes in each situation.

• Know the individual objectives of the store and strive to achieve and exceed them by employing all available resources.

• Identify opportunities for improvement and communicate ideas to the store management team, of which they are a part, to promote commercial success.

• Be a role model in customer service, increasing sales and the customer brand experience through advanced sales techniques and the use of customer service elements.

• Share experience and train the team to improve their skills.

• Use experience and enthusiasm for the brand to increase sales and customer loyalty.

• Guide and train the team in basic or seasonal product knowledge.

• Create an attractive and simple environment for customers through Visual Merchandising strategies and maintaining the good condition of the store.

• Comply with store policies and procedures to maintain a safe working and shopping environment.

• Ensure that store products are always available to customers, helping with their implementation and replenishing stock.

• Complete sales transactions quickly and accurately while complying with cash protection procedures.

• Minimize losses while always keeping sales in mind when attending to customers.

• Collaborate productively and respectfully with other team members in order to meet and exceed store objectives.

• Be available to support the team with any task when necessary.

• Convey a constant desire to learn and take advantage of all available opportunities to improve performance.

• Supervision and financial control of the store, performing continuous monitoring of any detected incidents.

• Comprehensive management of customer incidents, both in-person and those communicated through after-sales service.

• Guarantee the safety of the team and customers, ensuring compliance with established protocols.

• Training, accompaniment, and monitoring of staff professional development, ensuring their correct evolution.

• Communication of feedback to the team, as well as management and monitoring of cases related to NSPP.

• Design and execution of action plans in collaboration with the ASM, oriented towards achieving set objectives.

• Authorization and decision-making in the cash area in the face of exceptional situations that require it.

• Annual performance evaluation of staff, carried out jointly with the ASM.

• Management and control of processed defects/damages.

At Legends Global, we are committed to leading the entertainment industry toward a greener, faster and more innovative digital future. This is the best time to join our team!

Our goal is to continue being that example of an inclusive organization admired by our colleagues, clients and suppliers.

Join us and have the chance to make your mark from day one.

We are committed to active inclusion, diversity and equal opportunities. This commitment begins with our recruitment and selection process.

If you need any accommodation in our selection process, please indicate it in your application. We are dedicated to providing a fair and transparent evaluation process, and we will do everything possible to meet your needs.

If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue reviewing applications on an ongoing basis.