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Customer Onboarding Specialist (French)

Hybrid in Barcelona·Full-time·Added over a year ago

This job was published a year ago

Lodgify

12 open roles

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Overview

Job details

Permanent contract
Full-time hours.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Lodgify doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
French
The ad asks for French, or counts it in your favour.
Be near Barcelona for hybrid days
No relocation package mentioned.
University degree
“1+ year as an account manager/onboarding in a high growth SaaS environment or recent graduate with a relevant degree.” — per the ad.

Pay & benefits

What you'll get

🏠 Remote Flexibility: The freedom to work from home.

🌴 Time to Recharge: 25 working days of paid vacation and Jornada Intensiva in August.

🛡️ Alan Health Insurance: Premium health, dental, and mental health support via Alan. Pre-existing conditions are covered.

💸 Tax-Free Savings: Increase your take-home pay by using Flexible Remuneration for meal costs (up to €220/mo) and public transport (up to €136/mo).

🖥️ Home Office Gear: We provide a table, ergonomic chair, and monitor for your home setup.

🇪🇸 Language Learning: Free Spanish classes.

🤑 Referral Program: Cash rewards for bringing in new talent.

✈️ Annual Offsite: We bring the whole team together in Barcelona once a year for an unforgettable company offsite!

🎯 Dynamic Hub: A high-energy, inclusive environment designed for collaboration and connection with a team that represents over 60 countries.

Requirements

What we're looking for

1+ year as an account manager/onboarding in a high growth SaaS environment or recent graduate with a relevant degree.
Tech savvy with an ability to fully understand our software
You have Native/Near native level of English and French. Any other European languages would be an asset.
Experience negotiating and handling commercial conversations with customers in a consultative manner
Ability to manage multiple accounts at the same time
Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
Excellent organization skills and detail oriented
Fast learner and capable to keep up with a fast growing environment

Nice to have

Experience in the vacation rental software industry is preferred

The role

To continue our growth, we are looking for a Product Onboarding Specialist, to join our Onboarding team!

As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding the customer in the account and connections set-up. Post-set-up, you will have ownership of the customer and follow-up on a regular basis to upsell product features and plan.

What you'll do

Onboard new customers by assisting them in setting up the Lodgify account, connections and training on the system via phone calls and screen sharing calls in English and Spanish.
Understand customer objectives and potential to correctly set-up their account and assist them during the customer journey
Provide a consultative approach to customers to ensure a proper utilisation of Lodgify
Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify's suite of products and drive upgrades or upsells
Gather customer feedback regarding possible bugs, improvements and new functionalities, passing it along to the Product team
Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers

Hiring process

So, what are you waiting for?

All applications and CVs must be submitted in English 😉

About Lodgify

Lodgify is a Barcelona-based SaaS company that provides an all-in-one vacation rental management platform. Their software enables property owners and managers to create their own booking websites, manage reservations, sync availability across channels like Airbnb and Booking.com, and process payments. The company serves a global customer base and operates in the growing vacation rental software industry.

Lodgify was founded in Barcelona in 2012 and maintains its headquarters there, with a strong local presence and a diverse, international team. The company's work culture emphasizes innovation, collaboration, and a customer-centric approach. For international professionals, Lodgify offers opportunities in a dynamic startup environment, with roles spanning engineering, product, design, and sales, and a commitment to attracting talent from around the world.

Industry: Vacation Rental Software
Founded: 2012
Employees: 100–500
Headquarters: Barcelona, Spain
In Spain: Barcelona
Website: lodgify.com

Good to know if you are moving

Lodgify is headquartered in Barcelona, a major European tech hub, offering a vibrant lifestyle and a growing startup ecosystem.
The company has a diverse, international team, making it welcoming for non-Spanish speakers, with English as a common working language.
Lodgify offers remote-friendly roles and flexible working arrangements, which can ease the relocation process.
The company provides relocation support for international hires, including assistance with visas and moving logistics.
Lodgify's product is used globally, giving employees exposure to international markets and customers.

In their own words

About the company & team

⭐Who we are

Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.

Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.

You'll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

All open roles at Lodgify