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Payment Collections Specialist

Remote, LATAM·Added over a year ago

This job was published a year ago

Lodgify

12 open roles

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Overview

Job details

Fixed-term contract
Per the ad.
Fully remote
Only from certain places, per the ad: “Job Location: LATAM”

Requirements

Have the right to work in Spain
Lodgify doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Have 2+ years of experience
Junior-level role.

Pay & benefits

What you'll get

🌎 The freedom to work from home.

💰Salary in EUR/USD!

🖥️ We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.

💟 Great culture & working environment with an international team of over 60 different nationalities.

🤑 Boost your earning potential with our referral program that offers paid compensation.

📈 Dive into a career adventure with endless opportunities for growth and development.

💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities.

So, what are you waiting for?

All applications and CVs must be submitted in English 😉

Requirements

What we're looking for

Minimum 2 years of experience in a related role.
Confident and proactive in engaging with customers over the phone.
Fluent in English (excellent written and verbal communication skills).
Customer retention experience is ideal but not mandatory.
Sales-related experience is a plus.
Excellent organization and negotiation skills.

Nice to have

Additional languages like German, Italian or French!

The role

⭐ Role Overview:

We are looking for a Payment Collections Specialist to join our Customer Success team in a fully remote position. This role is critical to improving company revenue by ensuring customer retention and managing collections effectively.

As a Payment Collections Specialist, you will handle customer retention efforts, manage collections, and support account upgrades. Your responsibilities will include resolving customer concerns, negotiating tailored retention solutions, and maintaining strong relationships through proactive communication.

What you'll do

Manage cancellation requests, focusing on retaining customers by understanding their concerns and offering personalized solutions.
Oversee billing and collections, proactively contacting customers by phone, informing internal teams, and optimizing processes.
Identify upsell opportunities and offer relevant account upgrades.
Assist customers with billing inquiries and payment issues via phone, email, and chat.
Most interactions will be conducted by phone, but you will also assist customers via email and chat.
Collaborate across teams to report issues, suggest product improvements, and contribute to key projects.
Contact customers via phone and email to recover overdue amounts while maintaining a positive relationship.
Document key activities and insights gathered throughout the collection process and ensure appropriate follow-up.
Use negotiation skills to address customer concerns and provide the best solutions for both parties.
Adhere to established procedures while demonstrating independent problem-solving skills. Maintain active engagement with the team through chat and other channels to ensure collaboration and support.

About Lodgify

Lodgify is a Barcelona-based SaaS company that provides an all-in-one vacation rental management platform. Their software enables property owners and managers to create their own booking websites, manage reservations, sync availability across channels like Airbnb and Booking.com, and process payments. The company serves a global customer base and operates in the growing vacation rental software industry.

Lodgify was founded in Barcelona in 2012 and maintains its headquarters there, with a strong local presence and a diverse, international team. The company's work culture emphasizes innovation, collaboration, and a customer-centric approach. For international professionals, Lodgify offers opportunities in a dynamic startup environment, with roles spanning engineering, product, design, and sales, and a commitment to attracting talent from around the world.

Industry: Vacation Rental Software
Founded: 2012
Employees: 100–500
Headquarters: Barcelona, Spain
In Spain: Barcelona
Website: lodgify.com

Good to know if you are moving

Lodgify is headquartered in Barcelona, a major European tech hub, offering a vibrant lifestyle and a growing startup ecosystem.
The company has a diverse, international team, making it welcoming for non-Spanish speakers, with English as a common working language.
Lodgify offers remote-friendly roles and flexible working arrangements, which can ease the relocation process.
The company provides relocation support for international hires, including assistance with visas and moving logistics.
Lodgify's product is used globally, giving employees exposure to international markets and customers.

In their own words

About the company & team

⭐Who we are

Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.

Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.

You'll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

All open roles at Lodgify