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Museum Gallery Assistant | Customer Service (afternoons and weekends) - Madrid

On-site in Madrid·Part-time·Added today (last checked 27 Oct)

MagmaCultura

44 open roles

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Our summary

Hours: Includes weekends
Contract: Fixed-term, part-time hours

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This job advert was originally written in Spanish.

Requirements

What we're looking for

Academic training: Vocational Training (CFGM), Higher Vocational Training (CFGS), or a Degree in Art History, Fine Arts, History, Tourism, Humanities, Cultural Management, or related qualifications.
Minimum one year of experience in similar customer service roles in museums, exhibition halls, cultural centers, or similar.

Languages

Languages: native or bilingual Spanish. Any other additional language will be valued.

Pay & benefits

What you'll get

Real impact in the cultural sector: joining a leading organization in the management of cultural projects.
Space for your development: we bet on your talent. We offer you an ideal environment for constant learning.
Working hours: 28.25 hours per week
Days and schedules

Week A: from Tuesday to Friday from 15:15 to 20:15 h; Saturdays from 14:45 to 20:15 h and Sundays from 09:30 to 15:15 h.

Week B: from Tuesday to Friday from 15:15 to 20:15 h; Saturdays 09:30 to 15:00 h.

Contract: temporary.
Start date: immediate.
Location: Madrid.

The role

Magmacultura was born with the conviction that culture transforms. Today, more than 30 years later, we remain the same company: passionate, close, and committed to bringing heritage, art, and knowledge closer to people.

We conceptualize, design, manage, and communicate cultural, educational, and tourism projects, with museums, cultural centers, and heritage sites as our main areas of operation. Join our team!

What you'll do

We are looking for a Gallery Assistant for a museum with a sensitivity toward culture, agility, and a clear orientation toward the public to be the first point of contact in visitor services at the cultural space located in Madrid.

YOUR DAY-TO-DAY

Safeguard the facilities and heritage: care for the spaces, equipment, materials, and museographic elements of the setup, notifying coordination of any incidents.
Coordinate opening and closing operations: execute daily protocols for turning lights and museographic systems on and off, and the general preparation of the space.
Provide support for the visitor experience: offer assistance in the use of museographic elements (especially audio guides) and attend to basic information needs regarding the tour.
Control access and gallery flow: organize the circulation of visitors and groups, controlling access and ensuring compliance with the center's guidelines in a friendly manner.
Collaborate on audience studies: participate in the collection of data and satisfaction surveys from users for the continuous improvement of the service.

WHAT WE ARE LOOKING FOR

Your essence: If you enjoy interacting with people and want to be part of our team, this is the place for you!

About MagmaCultura

Magmacultura is an international cultural management company specializing in the design and management of cultural, educational, tourism, and communication projects. With over three decades of experience, it offers comprehensive management of cultural assets, including museums, immersive spaces, and digital cultural centers, along with services such as cultural mediation, event management, and educational programs.

Magmacultura operates across Spain, with current vacancies in cities including Madrid, Barcelona, Valencia, Santander, and others. The company's work culture emphasizes public-facing roles in cultural venues, requiring strong language skills (e.g., English, French, Basque) and a passion for cultural dissemination. For international professionals, opportunities exist in roles such as cultural informers, educators, and front-of-house staff, often with weekend or shift work.

Industry: Cultural Services
In Spain: Madrid, Barcelona, Valencia and 10 more

Good to know if you are moving

Magmacultura manages cultural projects across multiple Spanish regions, with job openings in cities like Madrid, Barcelona, Valencia, and Santander.
Many roles require language skills, such as English B2/C1, French, or Basque, making them accessible to international candidates.
Positions include public-facing roles like cultural informers, ticket sellers, and VR experience guides, often with weekend or shift schedules.
The company has over 30 years of experience in cultural management, indicating stability and a broad network of cultural venues.
Some roles are temporary or project-based, such as for specific exhibitions or seasonal events.

In their own words

Additional information

At Magmacultura, we firmly believe that, to care for the plurality of our audience, we must first guarantee it from within. Therefore, we ensure selection processes that are open, equitable, and completely free of discrimination based on sex, origin, age, functional diversity, sexual orientation, gender identity, religion, or any other personal or social condition.

We have an active Equality Plan that supports our real commitment to equal opportunities at all levels of the organization. Here, all candidacies are evaluated based on criteria of talent, motivation, and potential.

All open roles at MagmaCultura