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Customer Service Coordinator - Museum / Cultural Space (afternoons and weekends) - Valencia

On-site in València·Part-time·Added yesterday (last checked 27 Oct)

MagmaCultura

44 open roles

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Our summary

Contract
Part-time
Languages
Catalan

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This job advert was originally written in Catalan.

Requirements

What we're looking for

  • Academic training: University Degree or Bachelor's in Art History, Fine Arts, History, Tourism, Humanities, Audiovisual Communication, Anthropology, Cultural Management, or equivalents.

  • Previous experience: in team coordination or supervision.

Languages

  • Languages: native or bilingual Catalan and Spanish. Accredited B2 English. Knowledge of other languages will be valued.

Pay & benefits

What you'll get

  • Real impact in the cultural sector: joining a leading organization in the management of cultural projects.

  • Space for your development: we bet on your talent. We offer you an ideal environment for constant learning.

  • Working days and hours

  • Working day and schedule: 27 hours per week:

    • Week A: Tuesday to Thursday from 14:30 to 19:15; Friday from 15:00 to 19:15.

    • Week B: Tuesday to Thursday from 14:30 to 19:15; Friday from 15:00 to 19:15; Saturday and Sunday from 09:45 to 14:00 and from 15:00 to 19:15.

  • Contract: permanent.

  • Start date: immediate.

  • Location: Valencia.

The role

Magmacultura was born with the conviction that culture transforms. Today, more than 30 years later, we continue to be the same company: passionate, approachable, and committed to bringing heritage, art, and knowledge closer to people.

We conceptualize, design, manage, and communicate cultural, educational, and tourism projects, with museums, cultural centers, and heritage sites as our main areas of operation. Join our team!

What you'll do

We are looking for a Customer Service Coordinator for a modern and contemporary art museum located in Valencia, a leading cultural space dedicated to artistic experimentation, visual research, and the dialogue between art, society, and new creative languages.

Your main function will be to carry out operational communication, coordinate gallery and support staff, as well as ensure the correct functioning of the service and the best experience for users and the museum team.

YOUR DAY-TO-DAY

  • Lead and develop the team: coordinate, motivate, and guide the customer service staff, fostering a collaborative culture based on trust and shared growth.

  • Guarantee service excellence: supervise the quality of service in the galleries and the management of visitor flows to ensure a smooth, inspiring, and welcoming experience.

  • Connect with the institution: maintain fluid and empathetic communication with the institutional client, understanding their needs to enhance the identity of the cultural space.

  • Manage operations and talent: coordinate schedules, shifts, onboarding, offboarding, and staff movements in close collaboration with the Human Resources areas.

  • Resolve incidents: provide efficient, agile, and proactive solutions when facing unforeseen events or complex situations in the daily operations of the center.

WHAT WE ARE LOOKING FOR

  • Your essence: we are looking for a person with an organizational vision, great planning capacity, and the skill to resolve incidents autonomously. If you have excellent communication skills, empathy, and enjoy leading through proximity, this is your place!

About MagmaCultura

Magmacultura is an international cultural management company specializing in the design and management of cultural, educational, tourism, and communication projects. With over three decades of experience, it offers comprehensive management of cultural assets, including museums, immersive spaces, and digital cultural centers, along with services such as cultural mediation, event management, and educational programs.

Magmacultura operates across Spain, with current vacancies in cities including Madrid, Barcelona, Valencia, Santander, and others. The company's work culture emphasizes public-facing roles in cultural venues, requiring strong language skills (e.g., English, French, Basque) and a passion for cultural dissemination. For international professionals, opportunities exist in roles such as cultural informers, educators, and front-of-house staff, often with weekend or shift work.

Industry
Cultural Services
In Spain
Madrid, Barcelona, Valencia and 10 more

Good to know if you are moving

  • Magmacultura manages cultural projects across multiple Spanish regions, with job openings in cities like Madrid, Barcelona, Valencia, and Santander.
  • Many roles require language skills, such as English B2/C1, French, or Basque, making them accessible to international candidates.
  • Positions include public-facing roles like cultural informers, ticket sellers, and VR experience guides, often with weekend or shift schedules.
  • The company has over 30 years of experience in cultural management, indicating stability and a broad network of cultural venues.
  • Some roles are temporary or project-based, such as for specific exhibitions or seasonal events.

In their own words

Additional information

At Magmacultura, we firmly believe that, to care for the plurality of our audience, we must first guarantee it from within. Therefore, we ensure selection processes that are open, equitable, and completely free from discrimination based on sex, origin, age, functional diversity, sexual orientation, gender identity, religion, or any other personal or social condition.

We have an active Equality Plan that supports our real commitment to equal opportunities at all levels of the organization. Here, all candidacies are evaluated based on criteria of talent, motivation, and potential.

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