Merchants Customer Service - English Speaker - American Express (H/M/X)

You will start with an initial contract of between 6 and 12 months, with real possibilities of continuity.

Salary of €22,500 gross per year plus €165 monthly in Ticket Restaurant.

Do you speak English and would you like to develop your career in a leading international company?

If you are also an organized person with attention to detail and a passion for offering quality service, keep reading.

At Manpower Especializaciones, we are looking for a Merchant Customer Service Representative with English (H/M/X) profile to join American Express.

If you are looking for an opportunity to develop your career in an international environment, collaborating with different teams and managing key business processes, this could be your opportunity.

If you are looking for an opportunity to develop yourself in an international company, in a dynamic and collaborative environment, where you can continue learning and growing professionally, we want to meet you.

Apply now and take the next step in your professional career! 🚀

• Navigate through computer systems and applications to review and validate merchant information across the various American Express systems.
• Perform corrective actions in the registration systems.
• Meet and exceed established quality, compliance, and productivity objectives.
• Create process documentation when necessary following quality reviews.
• Register necessary information, such as payment details, merchant data modifications, address changes, and other required updates.
• Reprioritize tasks and adapt to a constantly changing environment.

You will work in a hybrid format: two days remote and three days in person at the American Express offices, located in the IFEMA area.

Working days from Monday to Friday from 09:00 to 18:00 hours.

You will be part of an international company, collaborating with global teams and acquiring knowledge about corporate processes and systems.

Ability to work with precision and follow established procedures while maintaining high quality standards.

Excellent communication and active listening skills, with the ability to convey information clearly, professionally, and empathetically.

Ability to work under pressure and manage multiple tasks simultaneously.

Flexibility to operate in a dynamic and constantly evolving environment.

Quick learning ability and orientation toward continuous improvement.