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Customer Service Representative (German & English)

Hybrid in Madrid·Full-time·Added 2 days ago (last checked 11 Nov)

Agency

Grupo Crit

770 open roles

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Our summary

Hours: Monday to Friday
Work mode: Hybrid, Madrid
Contract: Full-time
Spanish: Expected (ad in Spanish)
English: Required
Other languages: German

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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This job advert was originally written in Spanish.

Requirements

What we're looking for

Languages: Native level German and high level English
Previous experience in customer service tasks and merchant management
Ability to work in dynamic environments, handle multiple tasks, and adapt to changing priorities.
Attention to detail and a focus on regulatory compliance.
Excellent communication, organizational, and teamwork skills.
Proactive and results-oriented mindset.

The role

We are looking for professionals to join the Merchant Servicing team for the company we collaborate with, American Express.

Your main objective will be responsible for attending to customers by telephone and email, providing quality support, resolving incidents, and guaranteeing an excellent customer experience.

What you'll do

Merchant portfolio management: monitoring and maintaining an assigned portfolio of merchants/establishments.
Advisory relationship: acting as the point of contact for merchants, understanding their business, their needs, and proposing improvements or solutions.
Retention and growth: identifying merchants at risk of leaving and implementing strategies to retain them; also seeking new growth opportunities within the portfolio.

How you'll work

Contract: Main 6-month contract via ETT, with renewal
Schedule: Monday to Friday, from 9:00 AM to 6:00 PM.
Work model: Hybrid (in-person training, then a hybrid model with 3 days working in the office).

About Grupo Crit

Grupo Crit is a French staffing and recruitment group headquartered in Paris, providing temporary work, permanent placement, and HR outsourcing services across multiple industries. With a strong presence in France and expanding operations in Spain, the company connects businesses with skilled workers in sectors such as logistics, manufacturing, administration, and technical trades. The group operates through a network of local agencies, offering flexible employment solutions to both companies and job seekers.

In Spain, Grupo Crit has a significant footprint with numerous job openings across regions like Madrid, Barcelona, Zaragoza, and Andalusia, reflecting its role as a major employer in the country's staffing sector. The company's work culture is centered on operational efficiency and matching talent with client needs, making it a practical entry point for international professionals seeking temporary or permanent roles in Spain, particularly in industrial and administrative positions. However, as a staffing agency, its relevance to international hires is primarily through the roles it manages rather than a distinct corporate culture.