Health Insurance Retention Agent

Segurcaixa CXB Health Retention SCV 01 October 2026 - (M/F/X) ServiceCXB Health Retention Start date01/10/2026 End date16/12/2026 No. of resources11 people Work centerSant Cugat Essential with the Catalan languageTwo managers with accredited English are required (there must be one resource for the morning/mid shift and one for the afternoon shift)Reason/justificationTo cover the increase in activity. More than 40% of the year's activity is concentrated in the last quarter (Oct., Nov., and Dec.).Once the increase in activity has ended, only the best will be able to opt to become part of our staff.Basic necessary competenciesCustomer orientation/Ability to learn/Initiative/Proactivity(mark the 4 most important)ProfileVERY IMPORTANT: Experience in mass call centers Required: Commercial profile for insurance policy retention (experience in retention and/or collections)Fluent Valencian/Catalan for conversation is essentialEnglish level First Certificate or B2, accredited (It is essential that they can handle calls in English). PERFORM PREVIOUS TESTTaskHandling calls for Health policy retention ScheduleSchedules to cover (Monday to Friday, with coverage of local/regional holidays): 11 PEOPLE: 5 resources Mon to Wed 9am to 3pm and 5pm to 7pm Thu and Fri 10am to 3pm and 5pm to 7pm Thu - 1 with English (38h) 4 resources Mon, Thu and Fri 10am to 1pm and 3pm to 8pm Tue and Wed 11am to 1pm and 3pm to 8pm - (38h) 2 resources Mon to Fri 10am to 4pm (30h) RateBasic SMI RateTrainingExpected training startMonday to Friday from 9am to 2pm (25h weekly, during the training period)The training will last approximately 12 business days.During the first days of connecting to the service, the training schedule will be maintained, before subsequently moving to their assigned schedule. Remarks:Availability to begin initial training with your personal computer via Teams invitation, while you prepare your computersIt will be essential that a large part of the training is carried out in person at the offices, as well as the start and during approximately the first month. Subsequently, depending on your progress, you may combine a hybrid work model consisting of in-person/teleworking.