Customer Experience European Markets

Sant Cugat del Vallès, Spain·Customer Service & BPO·Added today

Eurofragance

26 open roles

Apply at Eurofragance

What they offer

Hybrid
Office and home days — the ad has the split.

What they ask for

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Be near Sant Cugat del Vallès for hybrid days
No relocation package mentioned.

About the job

Ever dreamed of working where fragrances tell stories?

At Eurofragance, we don't just create fragrances - we create experiences. With passion, excellence and bold entrepreneurial spirit, we're growing fast and want you to grow with us.
Join a global team headquartered in Barcelona, with offices in Dubai, Singapore, Mexico, Turkey, India... and more!

Here, your work truly matters - and so do you.

🎯 What's your mission?

Provide exceptional service and support to the internal Sales Community and to our valued clients by providing timely and accurate assistance, resolving inquiries and building strong relationships to ensure customer satisfaction and enhance the overall experience.

🛠️Here's what you'll be rocking every day

Commercial Back-office role:

ORDER TO CASH PROCESS

ERP: SAP/Procis

Using SAP for below tasks:

Creating customer Proforma Invoice and Order

Launching technical documentation

Following up order updates, informing customer& Sales team

Maintain and create customer data base

Customer payments follow up

Quotations upload. Pricing increase campaign

Commercial agents, commission report and tracking

Coordinate urgent orders with logistics and planning departments

Follow-up customer projects, request customer samples and quotations

Fragrance codes release request

Support Key Account Managers

Support the Key account manager in their day to day requests

Quotation new fragrances with our pricing calculator

Lease with the Regulatory department to request documents per customer requirements.

Manage and follow customer requests.

Wins follow-up drive registration

Olfactive pyramids generation

Use library tool to select fragrances

Marketing materials and promo-kits preparation.

Customer Service or support role is preferred.

Expert in customer interaction and engagement

Eager to collaborate in cross functional projects related to systems optimization.

Strong knowledge of Microsoft Office 365, including MS Outlook and other applications

Previous experience working with order management system, preferred SAP solution preferred

Ability to learn and adapt quickly

✅ What you need to shine in this role

3 years of previous experience in customer service (Preferably coming from the industrial and production sector)

Advanced level of English

Spanish: desirable

Results oriented, able to work autonomously.

Customer focused, problem solving and negotiation skills

✨ What do we offer you at Eurofragance?
Much more than just a job! Take a look at everything we've prepared for you:

Stability and growth in a solid company in full expansion.
International environment with a multicultural team and language practice.
Flexible start time and remote work 2 days/week (after 3 months and as long as the role is eligible for remote work).
Flexible compensation with Cobee (meals, transport, childcare, etc.).
Health & wellness services: medical, physiotherapy, psychological support.
Sports facilities: paddle court, gym, yoga classes.
Nomad Week: work 2 non-consecutive weeks from anywhere in the world.
Medical & life insurance for your peace of mind.
Special prices on perfumes - because you'll want to wear what we create.
Healthy meals four days a week, supported by the company.
Pension plan to help you build a secure financial future.

🌍 Why Eurofragance?

We believe in diversity and in creating a space where everyone feels welcome - regardless of gender, age, background, orientation, or ability.
We're also deeply committed to sustainability: reducing our carbon footprint, enhancing energy efficiency and cultivating environmental respect.
By joining us, you become part of a company that actively works to make a positive impact on the planet - and on people.